Tag Archives: midwifery

Innundated with Praise: Friday CatchUp

Talented cartoonist captures life on one of the wards at the Royal

Talented cartoonist captures life on one of the wards at the Royal (click to enlarge)

Well the good news keeps rolling in…and I am behind myself again. So if you have sent me something and it has not appeared yet- apologies! But here is a brief selection, as they say on Celebrity Big Brother, in no particular order…it might be you!

FROM LINDA FENTON: AUDIOLOGY SECRETARY AT THE ALEXANDRA HOSPTIAL

“Dear Head of Department,
I attended your department to be examined and eventually fitted with a hearing aid. I would like to place on record the fact that I received a very professional and most friendly and courteous service from both of your members of staff. The each explained everything in detail and took the trouble to confirm that I did in fact understand everything they had told me. I left the department feeling that I had full confidence in the NHS and in the Alex and this feeling was entirely due to the service I received from your staff.
Yours sincerely,
[Name and Address Supplied]”

FROM LIZ WILLIAMS: VOLUNTEER CO-ORDINATOR

Hi David,
I have heard from a couple of the volunteers who though sadly leaving us as volunteers are doing so because they are both about to take up university placements, one on a Medical Degree Course and the other on a Midwifery Course. Both the volunteers have expressed their thanks to the departments they have been working with Chestnut and Postnatal as they feel that the experience of volunteering has helped with not only their course choices but with their applications to university.

“As I start university this time next week, today was unfortunately my last shift on the Post Natal ward.
I’d like to take this opportunity to thank you for allowing me to volunteer for you at Worcestershire Royal for the past 11months. This experience has been of great benefit to me for my future venture as a Student Midwife.”

“On the 21st of September I will be going to university therefore this Saturday will be my last volunteering session on Chestnut ward. Thank you very much for all of your help. It has proved invaluable to my university application and has taught me loads about working on wards.”

MISS RABIA IMTIAZ: CONSULTANT OBSTETRICIAN AND DRAGON BOATER WRITES THIS:

Bolton Dragons raise money for Cardiac Catheter Lab at Royal

Bolton Dragons raise money for Cardiac Catheter Lab at Royal

Go Bolton Dragons

Go Bolton Dragons


We won our first trophy a year on from forming Worcester Bolton Dragons – a team of mainly midwives, an obstetrician and a HCA.
Driven by the fond memories of our beloved friend Lorraine Bolton we the Worcester Bolton Dragons were among the winners by coming first in our final heat this weekend at Pershore Phoenix 2013 Charity event.
Thanks for all your support which is helping us raise money for cardiac catheterisation lab at WRH.Regards, Rabia.

CAROLINE ARTIS WRITES IN PRAISE OF MISS DUCKETT
David, I would like to thank Miss Duckett (Consultant Obstetrician) for her care, support and safe delivery of my gorgeous son. Thanks to her unwavering support both emotional and physical. Baby Oscar safely made it into the world on his due date. I will be eternally grateful. Caroline Artis

FROM STAFF NURSE KATHRYN NORWOOD LAUREL 2 IN PRAISE OF A COLLEAGUE

“Hi David
Just wanted to let you know about more praise for one specific member of staff

I had a relative of a recent patient come to the ward asking to speak to Michelle Newman our HCA, I explained that she wasn’t on till this afternoon and I could pass on a message.
The gentleman explained that he wanted to give is personal thanks to Michelle for all the care and attention she had given to his father while he was on Laurel 2.
He said that his father had expressed that he truly respected and was genuinlly impressed by Michelle .

I found out that michelle off her own back had gone up to ITU to see the patient today on her way work and discovered that the patient had sadly passed on, she was truly moved by the message left by the family
I have also informed the sisters on the ward so they are awaire of the praise she has received.

Michelle is a very bubbly person and will have a chat to anyone about anything if it helps to cheer them up .
I just wanted this praise to be truly noticed

Thanks
kat.”

AND FINALLY, A BEAUTIFUL MESSAGE IN A BEAUTIFUL CARD TO S/N DEBBIE CAHILL ON CHUSTNUT WARD “JUST TO SAY THANK YOU!”

“To Debbie,
Thanks you.
Just a little something to thank you for all the care you gave me and my family. IT WAS MUCH APPRECIATED. Love from Nicola.”

Rant over!! Back to Business! Praise for… Audiology, Chestnut, Postnatal, Hospital Staff

Lot's of thanks coming in...read on!

Lot’s of thanks coming in…read on!

Ok. I’ve had my rant about “psycho” costumes…everyone deserves a rant sometimes! But now it is back to the business of GOOD NEWS. And because it has come in thick and fast I’m including a few. So here goes.

PRAISE FOR…

…AUDIOLOGY

The County Audiology Manager sent me two patients comments:

“[N] has just seen Edward and colleague in clinic. I was so impressed with them both, and how they worked with my son who has Autism.”

“Service and people are so helpful and happy: no place better.”

…CHESTNUT AND POSTNATAL FROM VOLUNTEERS

Elizabeth Williams (Volunteer Co-ordinator) writes: “I have heard from a couple of the volunteers who though sadly leaving us as volunteers are doing so because they are both about to take up university placements, one on a Medical Degree Course and the other on a Midwifery Course, both the volunteers have expressed their thanks to the departments they have been working with Chestnut and Postnatal as they feel that the experience of volunteering has helped with not only their course choices but with their applications to university. ”

“As I start university this time next week, today was unfortunately my last shift on the Post Natal ward. I’d like to take this opportunity to thank you for allowing me to volunteer for you at Worcestershire Royal for the past 11months. This experience has been of great benefit to me for my future venture as a Student Midwife.”

“On the 21st of September I will be going to university therefore this Saturday will be my last volunteering session on Chestnut ward. Thank you very much for all of your help. It has proved invaluable to my university application and has taught me loads about working on wards.”

…HOPSPITAL STAFF

Mr Sermon writes:
“Dear David
Through you I would like express my sincere appreciation for the marvellous professional way I was treated when I went for my tests on Saturday. The NHS gets an enormous amount of stick from the press and politicians, which is totally undeserved, my experience was second to none. I could find no fault, the staff were so friendly and relaxing. If there is anything wrong, it’s that the NHS is being strapped for cash by the cuts, say no more.Thank you!”
SAY NO MORE!

The most heartbreaking of times: A family’s thanks in heartache

daddd

No words really for this. I wish I could tell you the beautuful little boy’s name but can’t. However, it is engraved on my heart and those who met him. He was still born 1 day before his due date. A huge tragedy. I had the privilege to take his funeral service along with his parents and grandparents. I saw huge compassion and tears on Delivery Suite, including my own.

And yet this lovely family still took time in their distress to write to say thank you. [Double click on the card to enlarge it and read his Mom and Dad’s comments.]

Later I recieved an email from his grandma. She writes:

Hi David, just wanted to write to thank you and the midwives for all the help and support you gave us when my daughter’s baby died the day before he was due to be born. This was truly an awful time for us all, the shock and pain was unbelievable but the staff were so caring and kind, nothing was too much trouble, they were there for us all the time, both emotionally and physically. They gave us hugs and kisses and cried with us as well as the practical care and attention they gave us. My special thanks go to Kath, Alison, Debbie and Georgie. I know my daughter saw others but these were the ones I saw. Alison was an angel sent from above and truly went above and beyond the call of duty. Debbie attended the blessing and was visibly emotional. Ms Duckett, the consultant, was not only professional but compassionate, caring and supportive – we felt safe in her care.

My thanks go out to you too, you were a huge support at a truly terrible time. We felt that you felt our pain and were shocked too. His (name supplied) blessing was a comfort, and I know we all found it very comforting that you led the funeral, it was nice to feel you’d gone through it with us and were there for our final goodbye.

The work you all do is truly amazing. I asked one of the midwives if they ever get immune to situations like ours and she said “never, it’s devastating every time”. This compassion and dedication came across throughout it all. Thank you doesn’t seem enough, but thank you to you and all the others. I know you will be there for us ongoing too, which we all appreciate.

Regards,
(Name supplied)

She has asked that it be sent to the Chief Exec and Chairmam, which I am happy to do.

Such an awful time. Such a devastation.
No words, but I am truly grateful to have met this beautiful boy and grateful for such kind words in times of heartache.