Tag Archives: Medicine

Everyone, without exception, has been so caring

Cakes always prompt good news!

Cakes always prompt good news!

I recently ran a Blog Stand in the main entrance of Worcester hospital, with so much help from lovely staff, and met some wonderful people. Here is onl email which came, as a result of our event, from Michelle.

“I promised I would drop you a line after sampling one of your delicious cakes the other day on one of my many hospital visits.

I’m presently undergoing treatment for my second bout of breast cancer which involves many visits to the hospital. I must say that without exception, everyone that I have come into contact with has been absolutely amazing. It’s not the easiest news to deliver to someone but I have felt involved, informed and able to make choices about my treatment with the advice, guidance and expertise of the staff at the hospital.

Miss Bright Thomas has been an amazing consultant and breast care nurses, Helen, Linda, Liz and Tracey have always been there at the end of the phone or to arrange for me to visit when uncertainty arose. Reception staff at sorrel, Terri and Lesley are also amazing people-persons and I love to have a catch up when I am there. It’s quite a social – and certainly stops me looking at my visits as anything negative, quite the contrary!

It’s a shame that I can’t name everyone, but I would like to say that without exception, absolutely everyone has been chatty, friendly and helpful to me on my journey through Xray, phlebotomy, anaesthesia and surgery and more recently on the Rowan Suite in the chemo unit. Not forgetting the porters, cleaners, caterers and volunteers all of whom contribute to the wellbeing, hygiene and safety of us, the patients.

I think Worcester has an amazing hospital, full of wonderful caring people who choose to go into this line of work because they really do care about other people. My experience has been (and continues to be) extremely positive and I would like to say a huge thank you through you to all of these wonderful people. May they be blessed to continue to do what each and every one of them does best.

Kindest regards
Michelle Baird

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“A 65th Birthday I thought I would never see!” Thanking the angels.

"I thought I would not be celebrating my 65th Birthday"

“I thought I would not be celebrating my 65th Birthday”

It is easy to forget that the work that is done in the Trust makes a difference to peoples lives. On average, people live 12 years more now that before the birth of the NHS in 1948. Not all down to the NSH but a significant part of it is surely. And the work done here really can be a matter of life and death. I am so grateful for the following email. It says it all.

Hi all my name is Norma ,
and in June 2011 i was admitted to Worcester Royal Hospital for tests regarding a bowel problem I had. I was seen by consultants and had scans and blood tests and when the tests came back it was reported that there was a blockage in my bowel. I was admitted for surgery and after having an operation to remove the blockage it was tested and found to be cancerous. I then underwent a course of chemo at the Rowan Suite at Worcester Royal and after all my excellent treatment I am now in remission and back at work and feeling my old self once again. I just cannot thank all the consultants,and nursing staff enough for the excellent treatment that I received while in the the care of Worcester Royal Hospital. They really are true Angels…

I have recently celebrated my 65th Birthday,a birthday that I thought I would not celebrate, but with all the care and attention from everyone around me I can now go forward and carry on living life to the full..
best wishes to all at Worcester Royal Hospital.
Mrs Norma Gale.

NEWS: Harriett Baldwin MP Visits WRH and Supports Chaplain’s Blog (Part 2)

Harriett Baldwin and David Southall crop (3)

See here http://www.harriettbaldwin.com/content/mp-spreads-%E2%80%98good-news%E2%80%99-worcestershire-royal or read below.

MP spreads ‘Good News’ at Worcestershire Royal

11th June 2013

Harriett Baldwin this week thanked hard-working staff at the Worcester Royal hospital during a tour of the maternity facilities.

The MP was taken on a tour of the hospital by consultant obstetrician Angus Thomson and head of midwifery, Patti Payne.

The visit was arranged by hospital chaplain Revd David Southall who runs a regular blog promoting the great work carried out at the hospital.

Harriett visited the maternity and gynaecology wards and listened to the clinicians’ plans for the future.

Harriett commented: “We have a first class maternity unit that needs to be ready to bring new life into the world at any time of the day or night.

“It was delightful to meet a team that clearly finds their work incredibly rewarding.”

“The Worcestershire Royal delivers almost all my newest constituents and I was pleased to be able to pass on my thanks to staff.

“I also wanted to take the opportunity to help publicise David Southall’s blog. The good news from the hospital often fails to get out and David works very hard to spread the word.”

Harriett also saw NHS Worcestershire Acute Trust chief executive Penny Venables and passed on congratulations to the A&E team for achieving great results, with 98.6 per cent of patients being seen within four hours.

Harriett added: “Media stories about the health service tend to focus on bad news stories. It was a pleasure to visit to celebrate the good news and great work that goes on at Worcestershire Acute Hospital day in and day out.”

A Panoply of Praise: Random Posts to the Trust

funky

PAN-O-PLY
/ˈpanəplē/Noun
1.A complete or impressive collection of things
2.A splendid display.

Just in case you didn’t know- a panoply is an impressive collection. So I wanted to give a hat-tip to the Trust. They too keep a collection of ‘thank you’ messages which appear on our Trust Intranet site. So in case you haven’t seen them, or can’t access them, herre is a selection. It speaks volumes, in these busy days, that people take time to write in and say Thank You. After all, we are just doing our job! Easy to forget what a huge difference it makes to the individuals quality of life. So enjoy…

Neonatal Unit – Alex

I am writing this email to express my happiness, gratitude and best wishes for your honest, great moral human being and highly professional all staff in Neonatal unit of Alexandra Hospital, Redditch. My twins and our family were treated with great respect. To be honest when our babies born preterm and on the top they moved from Heartlands Hospital Birmingham to Alexandra Hospital, our family was very nervous with all situation. But Neonatal unit friendly doctors and nursing staff support us days and nights. I would like to say thank you and best wishes to Dr. Ahmed, Sharon Ali, Louis Blackburn, Liz Clemson and all hard working staff of Neonatal unit who stand with us and support our babies during this difficult time.

Maternity – Alex

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Thank you A&E WRH

Sincere thanks to you for the “outstanding and excellent care” that you gave to my wife. She was looked after “above and beyond your remit”.

Andy, pharmacy technician and all the pharmacists

As I am hoping to go home today, I just wanted to say a big thank you to you all for all the care and expertise you have used to support my recovery! You are all kind and helpful & that means such a lot to us patients! Thank you again – with best wishes

Alex A&E, MAU and Ward 6

My elderly mother in law, was admitted to hospital by ambulance on 23 April 2013.
I am writing to praise the many staff who looked after her whilst in the Alexandra Hospital in Redditch. She was in the Hospital for a period of two and a half weeks.
The ambulance crew (HCRT Crew Worcester) who attended were Jason Hartshurne, Paul Ross and Wayne Davis.
I do not know the names of all the internal staff who cared for her and it would be unfair to single out those I do recall.During her stay she was admitted to A&E then transferred to MAU Male ward into a side room, moved into the MAU Female ward and then to ward 6 under the joint care of Dr Mildner and her team and Mr. Aldulhami and his team. We are very grateful for the attention and care given by the doctors and the nursing staff. We would also like to thank the kitchen staff and cleaners.

Alex maternity team

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26th 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.
I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Severn Unit – WRH
The treatment was without doubt, World Class.

Ophthalmology – Kidderminster

Somewhat tardy acknowledgement for the kind and exemplary care shown to my husband by Dr Ianopol at Kidderminster Eye Department when he needed emergency care for a detached retina. Dr Ianopol and her colleague on duty Wednesday 30th January had an extremely busy clinic but both doctors were extremely kind to my husband and myself in what was for us a very difficult and frightening situation. My husband needed to be referred on to Birmingham and West Midlands Eye Hospital and we were given all of the information and support that we needed by the Kidderminster team. Apologies for the delay in registering our appreciation but it is none the less heartfelt.

A&E and AMU – WRH

My partner was admitted to A&E from Malvern hospital on April 12th. Every single member of staff we met there was friendly, professional and caring. He was transferred to AMU for a few hours, where Dr Claire Hooper ensured that he could have a CT scan the next day before allowing him to return home, for which we were very grateful. We would especially like to mention the outstanding care shown by Dr. Alexandr Cherepanov, who ensured that we understood the issues before Dr Hooper was able to see Tony, explained the CT result the next day and ensured that the images were transmitted to our local hospital in Suffolk before we left Worcester. We received 1st class service and support from your hospital and we wish to say “Thank you”.

Ward 1 – Kidderminster

I imagine many people take to their computer (or pen and paper!) when they’ve had a bad experience, but not many do so when they’ve had a great one. I just want to thank the nurses and all other staff at Kidderminster who have treated me with immense dignity, respect and care through my various operations with you! At the age of 23, I was suddenly having to have several operations in quick succession – and as I’d never even set foot in a hospital since a baby, I was completely terrified! I was put completely at rest by the wonderful staff, who knew exactly when to sit and chat with me and exactly when to leave me to sleep. The nurses in particular were a joy, and the whole atmosphere felt calm but upbeat which helped me feel positive too. The facilities were also absolutely fantastic – immaculately clean, modern and comfortable. I am due another operation in the summer, and I can only hope I am lucky enough to have it at Kidderminster! Many thanks to everyone, the place and people are a credit to the Trust.

Ophthalmology – WRH

Excellent and caring staff. My husband has attended this department on several occasions. He had both eyes operated on for cataracts. He also attends regularly for his reinal disease. Very happy with the service. The nurses are really friendly, informative and helpfuul. Well done and thank you.

X-Ray, Trauma Clinic, MRI – WRH

I wanted to commend the WRH departments for the excellent expedient emergency service my 16 year old son received over the Easter weekend His knee collapsed in cricket nets on Easter Sunday morning. He was seen within 10 minutes of registering at A&E then X-rayed 10 minutes later and his results looked at by the trauma doctor on call We were out on crutches with a knee brace in less than 30 mins with an appointment for the trauma clinic next day We were seen at 10 am in the trauma clinic on Easter Monday by Mr Docker and had an emergency MRI scan which they slotted in to their planned schedule within 30 minutes if that appointment. We returned next day for the radiologists report where a knee dislocation was diagnosed and 10 minutes later his knee was immobilized in plaster with a return appointment in 3 weeks I could not expect a more efficient and smooth emergency trauma service response. On all occasions the staff were polite, helpful, sympathetic, reassuring and keen to provide an excellent service They were exemplary I work in the health service and I was proud of the service that we received over those 3 stressful days which was quite the opposite of all my expectations and assumptions about the kind of service I thought we would receive over a busy Easter bank holiday Excellent excellent excellent! Please commend all the staff in all of these departments It made me proud to be a member of the NHS!

A&E at the Alex

Husband rushed me to A&E about 4.30am this morning with breathing difficulties. I am asthmatic and have a very bad cold which had caused chest problems. I was assessed immeditately and within 10 min taken to cubicals. Thank you all on A&E excellent and efficient care provided. Please pass my thanks to staff on duty at time of my visit ,kindness and care much appreciated.

Minor Injuries Unit at Kidderminster

We visited the minor injuries unit on a Sunday morning after my son injured his toe.
We were seen very quickly and were impressed that he was able to have an x-ray immediately, followed by diagnosis of broken toe, bandaging and advice all within 3/4 hour.

Ward 10

I was in ward 10 three weeks ago, where I had a total hip replacement. I would like to compliment the whole team for their kind care during my stay. From my out patient appointment, pre operative assessment to admission, operation, and post operative care, I was treated with respect, consideration and kindness. The nursing staff were attentive,caring, and kind. The whole experience was one of efficient and total care. Well done, as a retired specialist nurse in palliative care, I feel I have a good compass with which to measure my time in your hospital.

And there are many more. So our thanks go to all those who have taken the time to write in. and to all those who have provided outstanding care to patients and relatives.

SMILE…IT’S FRIDAY

smiley

I know the Hospitals work 24/7 and weekdays and weekends mean little to some of us (I am on call this weekend) but it is still Friday. And the Hospital takes on a different complexion on Saturday and Sunday. So I thought I would end the week with posts to make us smile. Not funny, just good news of a job well done.

Patients are invited to feedback to the hospital on a form with a smiley face on it or a sad face. Here are three comments from Avon Unit. I don’t know the stories behind them; I don’t need to- only to celebrate that these patients were more than satisfied with thier experience.

🙂 This is a lovely ward (Avon 3). The staff are really nice and caring but professional! Thank you very much.

🙂 I am very pleased and impressed with all the staff that are looking after me. The work excellently as a team. They are very friendly and helpful even though they are overworked. I am considering writing to the Prime minister and letting him know about the fantastic work and team that work on Avon 3. Special thanks to Antonia (nurse) and Julie (HCA)

🙂 I was treated with every respect and all my needs, medical and personal, were met.

🙂 The level of care that has been extended to our mother has been faultless. All staff have been kind and respectful and have explained her medication clearly. We are grateful that a stressful time has been handled so well.

🙂 Very good! Everyone is so nice. Staff are wonderful.

Obviously, despite the media’s fixation with doom and gloom, staff are doing some things right! I wonder what tips would you give to your colleagues. Add your wisdom via a comment below on how you treat patients or how you would want to be treated.

I am sure that every ward has comments like these. Get your ward manager to send them to me and you could see the comments on your unit on the blog for all to see.

Thanks for your continued support. Over 8000 views now and it’s all down to you.

Oh and smile, not just because it’s Friday but because you do a great job 🙂

Lavender Gynae: “I honestly believe I could not have had better treatment anywhere!”

By email to revdavidsouthall@aol.com

A few months ago I had to come into the Royal for a hysterectomy.
I hate hospitals and was scared stiff.
I came early in the morning wondering what the future held.
Sister Claire greeted me warmly and from then on everything anyone did was full of kindness. From the medical and nursing staff to those who took me to theatre.
The operation was more drastic than I thought and I stayed in hospital for the next 4 days.
Again I was treated like royalty, and saw others being treated the same way.
How do they do it?
I honestly beleive I could not have been treated better anywhere else in the world.
After these few months since that time I wanted to write and say thank you so much, not just for the medical treatment but for all the kindness and care.
So thank you(Name provided but omitted)

A&E Worcester: “This is how we would all want the NHS to be”

By email

Hello!

I attach a copy of the comments I have sent directly to the hospital website, where I found your blog reference. If you can use any of the additional information I add below, please feel free to do so – a visit from you to compliment someone might make their day.

My partner Tony Bound was admitted to A&E from Malvern hospital on April 12th. Every single member of staff we met there was friendly, professional and caring.

He was transferred to AMU for a few hours, where Dr Claire Hooper ensured that he could have a CT scan the next day before allowing him to return home, for which we were very grateful. We would especially like to mention the outstanding care shown by Dr. Alexandr Cherepanov, who ensured that we understood the issues before Dr Hooper was able to see Tony, explained the CT result the next day and ensured that the images were transmitted to our local hospital in Suffolk before we left Worcester.

We don’t have the name of the young doctor (a locum) who was on duty in A&E when Tony was admitted – at about 11 am – but I think he would also be an excellent subject for the “good news” of your blog. In chatting – he was excellent at being cheerful and positive as well as professional – he told us that he “does humanitarian work in The Congo” and comes back to do locum work in the UK in order to maintain his skills. He seemed a lovely person! So did Dr Cherepanov – who went several “extra miles” to ensure that Tony’s scans were transferred to the Ipswich hospital.

They were both a great “advert” for your hospital, where we received 1st class service and support, and we wish to say “Thank you”.

This is how we would all want the NHS to be – in this case it was!!

Erica (Wren)