Tag Archives: Kidderminster General Hospital

TRUE CARE & NURSING on Ward 1 at Kidderminster: The NHS at its best!

Zoe's experience was first class

Zoe’s experience was first class

Imagine yourself in a hospital bed after surgery. What do you want?
Well, I of course want people who know what they are doing and can fix me.
But I want more.
I want people for whom my surgery is not routine. Who understand my fears and worries and pain. Who go the extra mile to make me feel valued and undertood.
Ah, you dreamer you- but it can happen – and does happen throughout our Trust.
Look at this email from Zoe.
That’s exactly what I want too.

“28th August to 2nd September I stayed in Ward 1 at Kidderminster Hospital after surgery.

I can only say that every member of staff who I came into contact with was kind caring and professional the whole time.

They held my hand when I was crying , fed me when I couldnt feed myself and helped me in every way I needed.

I cannot thank them enough for their compassion at a time when I needed it most.

Zoe D’Oriano”

Advertisements

We Remember You in Our Prayers

prayer

Whether you are a praying person or not, it’s good to be remembered for nice things. In a recent letter to me David and Joyce Burton said this:

“To the Chaplaincy,
Good News Stories.

We are very grateful for the wonderful expertise and great kindness which we received from the Staff at Worcester, Malvern and Kidderminster Hospitals.
We are receiving, in David’s case, treatment at the eye, cardiac and dermatology clinics.
Joyce has been attending the eye clinic for sixteen years and is now being treated for cancer by very kind and helpful staff in Haematology.
We appreciate and admire all that we receive from the staff at these clinics.
We remember the hospital staff in our prayers.
Yours very sincerely,

David and Joyce Burton”

I think this is wonderful. This lovely couple have received but are also giving back. I believe in prayer, but I also know the power of good thoughts and positive energy. And David and Joyce are only the tip of the iceberg.

So next time you get some hospital bashing, nurse bashing, doctor bashing, manager bashing, or whatever bashing you succumb to- then think of these and many others, sending out good vibes to us all in the Trust.

Space and Time

planets

Some tasks can be done relatively quickly. I remember the obs rounds on the Urology ward when I was a Student Nurse; there was a prize for the quickest (needless to say I never won, I spent too much time talking to the patients!).

But some things take time and space to emerge.
People speak in poetic ways in the face of trauma (see my contribution to this subject via http://eapcnet.wordpress.com/2013/04/30/metaphor-and-the-patients-world). Patients do not give up their secret worlds easily.

On such example comes from a lady who visited the Macmillan Pod at one of our hospitals. Kay Tandy explains:

Recently a lady dropped in to the Macmillan Cancer Information and Support Unit at Kidderminster Hospital, she was very worried about recent symptoms she had experienced and spent some time talking with Nicky Perks, the Facilitator at the Unit. She has let us know that she sought help for her concerns which resulted in surgery and an extremely good outcome. Her words below say it all:

“Just wanted to email and thank you for taking the time having a chat and reminding me to ‘look after myself’, get it sorted and not to stress about work”.

Only a few words of thanks. That’s all it takes sometimes. But if Nicky had not had space and time, who knows. Maybe she wouldn’t have spoken about it. Maybe she would have sufferred in silence. Maybe she would have waited until it was too late. Maybe….

But there was space and time. It was created and intentional. It was available to this lady; and it made a huge difference.

A Panoply of Praise: Random Posts to the Trust

funky

PAN-O-PLY
/ˈpanəplē/Noun
1.A complete or impressive collection of things
2.A splendid display.

Just in case you didn’t know- a panoply is an impressive collection. So I wanted to give a hat-tip to the Trust. They too keep a collection of ‘thank you’ messages which appear on our Trust Intranet site. So in case you haven’t seen them, or can’t access them, herre is a selection. It speaks volumes, in these busy days, that people take time to write in and say Thank You. After all, we are just doing our job! Easy to forget what a huge difference it makes to the individuals quality of life. So enjoy…

Neonatal Unit – Alex

I am writing this email to express my happiness, gratitude and best wishes for your honest, great moral human being and highly professional all staff in Neonatal unit of Alexandra Hospital, Redditch. My twins and our family were treated with great respect. To be honest when our babies born preterm and on the top they moved from Heartlands Hospital Birmingham to Alexandra Hospital, our family was very nervous with all situation. But Neonatal unit friendly doctors and nursing staff support us days and nights. I would like to say thank you and best wishes to Dr. Ahmed, Sharon Ali, Louis Blackburn, Liz Clemson and all hard working staff of Neonatal unit who stand with us and support our babies during this difficult time.

Maternity – Alex

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Thank you A&E WRH

Sincere thanks to you for the “outstanding and excellent care” that you gave to my wife. She was looked after “above and beyond your remit”.

Andy, pharmacy technician and all the pharmacists

As I am hoping to go home today, I just wanted to say a big thank you to you all for all the care and expertise you have used to support my recovery! You are all kind and helpful & that means such a lot to us patients! Thank you again – with best wishes

Alex A&E, MAU and Ward 6

My elderly mother in law, was admitted to hospital by ambulance on 23 April 2013.
I am writing to praise the many staff who looked after her whilst in the Alexandra Hospital in Redditch. She was in the Hospital for a period of two and a half weeks.
The ambulance crew (HCRT Crew Worcester) who attended were Jason Hartshurne, Paul Ross and Wayne Davis.
I do not know the names of all the internal staff who cared for her and it would be unfair to single out those I do recall.During her stay she was admitted to A&E then transferred to MAU Male ward into a side room, moved into the MAU Female ward and then to ward 6 under the joint care of Dr Mildner and her team and Mr. Aldulhami and his team. We are very grateful for the attention and care given by the doctors and the nursing staff. We would also like to thank the kitchen staff and cleaners.

Alex maternity team

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26th 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.
I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Severn Unit – WRH
The treatment was without doubt, World Class.

Ophthalmology – Kidderminster

Somewhat tardy acknowledgement for the kind and exemplary care shown to my husband by Dr Ianopol at Kidderminster Eye Department when he needed emergency care for a detached retina. Dr Ianopol and her colleague on duty Wednesday 30th January had an extremely busy clinic but both doctors were extremely kind to my husband and myself in what was for us a very difficult and frightening situation. My husband needed to be referred on to Birmingham and West Midlands Eye Hospital and we were given all of the information and support that we needed by the Kidderminster team. Apologies for the delay in registering our appreciation but it is none the less heartfelt.

A&E and AMU – WRH

My partner was admitted to A&E from Malvern hospital on April 12th. Every single member of staff we met there was friendly, professional and caring. He was transferred to AMU for a few hours, where Dr Claire Hooper ensured that he could have a CT scan the next day before allowing him to return home, for which we were very grateful. We would especially like to mention the outstanding care shown by Dr. Alexandr Cherepanov, who ensured that we understood the issues before Dr Hooper was able to see Tony, explained the CT result the next day and ensured that the images were transmitted to our local hospital in Suffolk before we left Worcester. We received 1st class service and support from your hospital and we wish to say “Thank you”.

Ward 1 – Kidderminster

I imagine many people take to their computer (or pen and paper!) when they’ve had a bad experience, but not many do so when they’ve had a great one. I just want to thank the nurses and all other staff at Kidderminster who have treated me with immense dignity, respect and care through my various operations with you! At the age of 23, I was suddenly having to have several operations in quick succession – and as I’d never even set foot in a hospital since a baby, I was completely terrified! I was put completely at rest by the wonderful staff, who knew exactly when to sit and chat with me and exactly when to leave me to sleep. The nurses in particular were a joy, and the whole atmosphere felt calm but upbeat which helped me feel positive too. The facilities were also absolutely fantastic – immaculately clean, modern and comfortable. I am due another operation in the summer, and I can only hope I am lucky enough to have it at Kidderminster! Many thanks to everyone, the place and people are a credit to the Trust.

Ophthalmology – WRH

Excellent and caring staff. My husband has attended this department on several occasions. He had both eyes operated on for cataracts. He also attends regularly for his reinal disease. Very happy with the service. The nurses are really friendly, informative and helpfuul. Well done and thank you.

X-Ray, Trauma Clinic, MRI – WRH

I wanted to commend the WRH departments for the excellent expedient emergency service my 16 year old son received over the Easter weekend His knee collapsed in cricket nets on Easter Sunday morning. He was seen within 10 minutes of registering at A&E then X-rayed 10 minutes later and his results looked at by the trauma doctor on call We were out on crutches with a knee brace in less than 30 mins with an appointment for the trauma clinic next day We were seen at 10 am in the trauma clinic on Easter Monday by Mr Docker and had an emergency MRI scan which they slotted in to their planned schedule within 30 minutes if that appointment. We returned next day for the radiologists report where a knee dislocation was diagnosed and 10 minutes later his knee was immobilized in plaster with a return appointment in 3 weeks I could not expect a more efficient and smooth emergency trauma service response. On all occasions the staff were polite, helpful, sympathetic, reassuring and keen to provide an excellent service They were exemplary I work in the health service and I was proud of the service that we received over those 3 stressful days which was quite the opposite of all my expectations and assumptions about the kind of service I thought we would receive over a busy Easter bank holiday Excellent excellent excellent! Please commend all the staff in all of these departments It made me proud to be a member of the NHS!

A&E at the Alex

Husband rushed me to A&E about 4.30am this morning with breathing difficulties. I am asthmatic and have a very bad cold which had caused chest problems. I was assessed immeditately and within 10 min taken to cubicals. Thank you all on A&E excellent and efficient care provided. Please pass my thanks to staff on duty at time of my visit ,kindness and care much appreciated.

Minor Injuries Unit at Kidderminster

We visited the minor injuries unit on a Sunday morning after my son injured his toe.
We were seen very quickly and were impressed that he was able to have an x-ray immediately, followed by diagnosis of broken toe, bandaging and advice all within 3/4 hour.

Ward 10

I was in ward 10 three weeks ago, where I had a total hip replacement. I would like to compliment the whole team for their kind care during my stay. From my out patient appointment, pre operative assessment to admission, operation, and post operative care, I was treated with respect, consideration and kindness. The nursing staff were attentive,caring, and kind. The whole experience was one of efficient and total care. Well done, as a retired specialist nurse in palliative care, I feel I have a good compass with which to measure my time in your hospital.

And there are many more. So our thanks go to all those who have taken the time to write in. and to all those who have provided outstanding care to patients and relatives.