I know the Hospitals work 24/7 and weekdays and weekends mean little to some of us (I am on call this weekend) but it is still Friday. And the Hospital takes on a different complexion on Saturday and Sunday. So I thought I would end the week with posts to make us smile. Not funny, just good news of a job well done.
Patients are invited to feedback to the hospital on a form with a smiley face on it or a sad face. Here are three comments from Avon Unit. I don’t know the stories behind them; I don’t need to- only to celebrate that these patients were more than satisfied with thier experience.
🙂 This is a lovely ward (Avon 3). The staff are really nice and caring but professional! Thank you very much.
🙂 I am very pleased and impressed with all the staff that are looking after me. The work excellently as a team. They are very friendly and helpful even though they are overworked. I am considering writing to the Prime minister and letting him know about the fantastic work and team that work on Avon 3. Special thanks to Antonia (nurse) and Julie (HCA)
🙂 I was treated with every respect and all my needs, medical and personal, were met.
🙂 The level of care that has been extended to our mother has been faultless. All staff have been kind and respectful and have explained her medication clearly. We are grateful that a stressful time has been handled so well.
🙂 Very good! Everyone is so nice. Staff are wonderful.
Obviously, despite the media’s fixation with doom and gloom, staff are doing some things right! I wonder what tips would you give to your colleagues. Add your wisdom via a comment below on how you treat patients or how you would want to be treated.
I am sure that every ward has comments like these. Get your ward manager to send them to me and you could see the comments on your unit on the blog for all to see.
Thanks for your continued support. Over 8000 views now and it’s all down to you.
Oh and smile, not just because it’s Friday but because you do a great job 🙂
Posted in Worcester Acute Trust News
Tagged Avon 3, care, compassion, good news, Health, Health care, healthcare, hospital, make a difference, Medicine, nursing, Patient, patient experience
We have all sorts of special days. Mother’s Day, Birthday, Anniversary. And so it is only right that we celebrate Nurses and May 12th is designated as International Nurses Day.
Now it might pass you by- working your shift, doing stuff and living a “normal life”.
But just in case, here are two patients’ comments to muse over (both from Avon 3 at Worcestershire Royal).
We would like to thank the nurses and staff for their amazing service during the past 8 weeks whilst caring for our mum. She has been treated with care and kindness by all under extremely busy conditions. You are very special people and we thank you from the bottom of our hearts.”
“With regard to my mother-in-law’s stay on Avon 3. All of the staff have been exemplary in their care. We tend to hear only the negatives nowadays but I am proud to say that I was part of this institution for many years, offering excellent care.
Some of the staff I would like to mention include Newly qualified Nurse Jenny, Lisa, Staff Nurse Sheeba, HCA Danielle and HCA Catalena. Staf Nurse Louise, HCA Patrina, HCA Zoe, Staff Nurse Sini and HCA Gemma. There were many other members of staff, whose names I was unable to obtain, but I wish to thank them most sincerely. There was also a Staff Nurse in charge of Avon 3 on one of the evenings when my mother in law was suffereing extreme abdominal pain and she was excellent.
I should be most grateful if you would ensure that all the staff involved in my mother in law’s care are praised personally for their excellent care.”
In face of the pervading and undeserved negatives, these comments speak volumes.
SPECIAL PEOPLE; EXEMPLARY; EXCELLENT; CARING; KINDNESS.
And So I say: “Fantastic staff. Fantastic care.”
Happy Nurses Day!
Posted in Worcester Acute Trust News
Tagged good news, Health, Health care, healthcare, hospital, international nurses day, nhs, nursing, patient experience, worcestershire acute, worecester royal