Tag Archives: care

SO INSPIRATIONAL THAT I GOT THE WRONG TRAIN HOME: #IND2014

Ooops...Wrong Train Home!

Ooops…Wrong Train Home!


Today is International Nurses Day 2014, so here is my tribute to all the dedicated nurses, past, present and future.

It had been an exhilarating and inspirational day. So at Paddington station I took stock of what I had experienced.

Then, with my train being called, I rushed with the crowd, got on the train, found a seat, closed my eyes and promptly fell asleep hoping to wake up in my destination: Worcester. I woke to the voice: “The next station will be Didcot.” Funny, I thought, but we did come through Oxford on the way down so it’s close enough!” After dozing again the voice from the intercom said “The next station is Swindon!”

I knew that this meant TROUBLE.

The woman at the refreshment bar gave me the clue with her Welsh accent and words (with a kind of shrug that confirmed I was an idiot) and told me I was heading across the border to Swansea.

Suffice to say all ended well and I got home with help, just catching the last train of the night from Bristol to Worcester Shrub Hill by the skin of my teeth.

But what inspiration event had caused this mishap?

Well I was coming home from London having been at the Student Nursing Times Awards as a guest of my friends at NHS Employers.

And it was INSPIRATIONAL

Nominee after nominee shone with enthusiasm, energy, creativity and passion.

In a former life many years ago, I myself had been a young student RMN; and I felt a surge of joy to see the pony-tailed male winner go and collect his award (remembering that I had long hair once!)

And then there were the Caremakers! People who had signed up as trailblazers for the 6C’s: Care, Compassion, Competence, Communication, Courage and Commitment. Each one a winner in their own right.

Any my favourite of all, Emily Gartshore, winning Student Nurse of the Year, and posing for a ‘selfie’ on the stage with the great and the good.

I felt so proud to have once shared in the profession of nursing

I knew that the future of nursing was in good hands with these students at the vanguard

And I was inspired again at the compassion, care, courage, commitment, competence and communication which was modelled by these nurses.

Almost worth nearly spending a night in Swansea!

So Happy International Nurses Day 2014!

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A Woman’s Courage: Patient’s Teach Lessons about the 6C’s Too!

Courage comes in many guises

Courage comes in many guises


Courage comes in many guises. Immediately one thinks of the courage of our armed services in the theatre of battle. Or indeed the courage of those who face victimisation or oppression because of what they believe. In fact, in nursing at the moment, COURAGE is one of the 6C’s which combine to make outstanding care. But it’s easy to miss the attributes and virtues that relatives bring into our hospitals and which are inspirational.

Recently,I have seen COURAGE face to face in my Hospital.

So I was called to a ward and walked into the dimly lit side room and in the gloom made out two figures. A poorly and frail man in the hospital bed, and a woman sitting at his side holding his hand. She was his wife of 40 years, had been his carer for the last decade due to a stroke; and now, when his time was drawing near to leave this earth, was there at his side.

For hours on end, day after day, she would sit with him. When he slept, she rested. When he woke, she reassured him- bringing comfort and peace that no one else could.

And as we chatted, she told me about their life together: of the dogs and holidays; the good times and the bad; and all of it was infused with pragmatism and love. I visited that room a number of times; each time she was there doing what she could, not because it was expected, but because it was the right thing for them.

Now to have an illness yourself is often bearable. But to watch someone you love and are linked to go through something is, well at times, agonising. I did my best for this lady and man. I made her cups of tea; purloined some biscuits; gave her time to tell her story. But I couldn’t walk her journey; merely tread a few steps with her along the way.
She was, I believe, with him when he passed away; but if not- then he still would have known of the love which surrounded him.

We can learn a lot from books; a lot from colleagues; a lot from the internet.
But for me, if I want to know what courage is, I need look no further than this woman.

Now that’s courage.

Treading in the Footsteps of Others: A Chaplain’s Compassion

Others will follow your footsteps easier than they will your advice.

Others will follow your footsteps easier than they will your advice.

I used to play a game on the beach with my daughter when she was younger.
I would walk along the shoreline, barefooted in the wet sand, and she would follow me, trying her best to walk in my footprints and not leave a mark of her own.

It’s easy to think that we are IT isn’t it? Well it is for me at least!
The fact that we are here NOW is obvious. But many have trodden these paths before us, doing the job that we do, making a difference.
We really do stand on the shoulders of giants.

This was brought home to me by a recent email from a retired Chaplain who was a perdecessor of mine: Canon Lisle Ryder.

Lisle had seen mention of my blog somewhere and wrote to express his appreciation. He worked at Castle Street and Ronkswood before the new site and was instrumental in the spiritual care provision (including our lovely Prayer Room) at the present site of Worcestershire Royal Hospital until 2003.

And in amongst all that he went about his business of caregiving and compassionate actions.

Lisle sent me a beautiful poem with a short explanation, which for me sums up what the business of Chaplaincy and care in the NHS are about. It moved me; and I hope it does the same for you.He says:

“This is about Jim (I’ve used his real name). I had been with when his wife had a stroke and he was a wonderful support through her recovery. Later he was admitted himself as a patient and in the meantime his wife Isabel had died. He so much appreciated seeing someone who remembered her.

Jim

You look so pleased to see me
from far along the ward – Jim:
I recognised you after several years and,
returning after analgesia relieved the pain,
shared Communion. Christ’s love
which reminded you of the struggle
of Isabel. Memories re-enacting
that stroke which took so much.
I recalled her first words, that revealed her
Scottish – the long commitment you made
to her recovery. You took her home – risen.
Her life I remember vivid, but her death
is absence.
I left you sorrowful, but
somehow thankful for what we’d known, and shared
and treasured of Isabel – her courage, our faith
made new there at the bedside. Bread
and wine hallowed again and again – risen.

I Just Can’t Imagine It…On the Loss of a Baby

No footprint is to small to leave its impact on the world

No footprint is to small to leave its impact on the world

I JUST CAN’T IMAGINE IT…I’VE TRIED BUT I CAN’T!

I have three teenage children and life is often chaotic, but I wouldn’t be without them – even on the worst of days. And whilst, like many of us, we have had our fair share of tragedy, we are all still here.

But really I can’t begin to imagine what it is like for the mother, carrying her baby for so long, to lose this little one. And what it must be like for dad, or grandparents, or family and friends.

To be confronted with the loss of a fragile little life seems cruel; no, it is cruel. And as much as I try, I can’t put myself in that place.

But I can imagine the treatment I would want from the health professionals around me in a situation like this. I want medical competence, of course. But I want understanding and compassion and sensitivity and care.

This is a big ask anywhere. Who is up to such a task?

Well, I received a most moving letter from someone whose daughter had just lost a baby and was care for on Lavender Unit at Worcestershire Royal Hospital. Did they receive such treatment? READ ON:

“I am writing to you as I note you wish to hear of the wonderful work done at the hospital.

My daughter was cared for over six days whilst she sadly suffered a late miscarriage on Lavender Ward recently.

Every single member of staff we encountered was outstanding in their dedication to their very difficult work. Not only do such circumstances demand the highest level of medical care, but also a clear understand of very complex emotions.

Firstly, the cleaners. They were just so lovely as they unobtrusively appeared and kept [N’s] room beautiful- their level of attention to detail and kindness was wonderful.
Then the Health Care Assistants- so discreet and careful as they made sure my daughter was comfortable and was eating enough to keep her energy up.

And the doctors and consultants, of whom there were many, and yet the consistency of approach and continuity of care was outstanding. Their skills and compassion created an atmosphere of confidence and most certainly diminished my daughter’s most extreme fears.

And, of course, the nurses. I lost count of how often I saw them work beyond their designated shift times to ensure [N’s] wellbeing. Their clear knowledge and understanding of her circumstances, and their swift action at the most difficult times exemplified the very best of human endeavour.

Not only that, but everyone working on the ward showed such care and concern for me and for my daughter’s partner.

Since her discharge, I would also like to pay tribute to the Bereavement Services from the Hospital who visited [N] and her partner at home. Their visit coincided with a very hard period for her – one of those days when it is easy to be overwhelmed by sadness and loss. The visit visibly lifted both of them, allowing them to express their deepest thoughts and to receive exactly the right comfort to sustain them as they adjust to their lives.

I have written to the ward, but saw your request on the website. It’s so important, especially in our negative media-led times not to overlook the everyday work of the highest levels of professionalism which goes on in our Hospitals.”

[Name and Address Supplied]

SILENCE! S’il Vous Plait

shhhhhh...

shhhhhh…

SILENCE IS S RARE COMMODITY – well in my life at least!
Here is Claudia’s story which inspired her poem.

Hello David,

My name is Claudia Waterhouse , I am French, I work in Endoscopy Department in Worcestershire Royal Hospital. Although I have seen you and I am a regular follower of your blog which I love ( I may add ), I have never really met you face to face until today and it was a real pleasure to meet you and the other two chaplains you were with and I hope I did not disturb you too much .
I am very continental and I love the art of talking, singing and laughing and after singing a Christmas song yet again last week one of my colleague who is lovely suggested jokingly that I should be gagged as I could never be quiet .
After this comment , an idea started to form , what if I did a sponsored silence for eight hours and donate all the proceeds to the Heart Foundation Charity?
Most of my colleagues thought I could never do it as I am a lively character but today Tuesday 4 th of February 2014 I succeeded to do eight hours of silence whilst at work ( in a non clinical area just for the day ) and it was challenging for me to do so .
The reason I am writing to you is to tell you how overwhelmed I am by people’s kindness and response to my sponsored silence and to tell you how amazing these people are. People from all areas such as my unit,Theatre, service point, path lab , ward, reception,chaplains, porter, family etc… donated and thanks to their kindness I have raised 104 pounds for The British Heart Foundation.
Whilst I was doing this sponsored silence , I noticed Also some people did not know how to react to my silence , some shouted louder thinking I was deaf which made me smile , others found it hard to communicate with me which made me realise how people with real disability must feel .In order to tell you how I felt I wrote a poem , and as promised to you today I am sending it to you.the title is ” look at me ”

Having restrained myself from speaking
In aid of raising money today for charity
I can see how some people are responding
To my “would be ” disability.

Some shout, others do not want to speak
I am feeling like a total stranger
Is it a lack of knowledge or fear that make them weak
For this I have no reason nor answer.

I am still the person that you know
My intelligence remains the same
Like you I have feelings of joy and sorrow
Your non communication is driving me insane.

Do not judge me on what you see
Take time to stop and notice the person in front of you
If only for a day in my shoes you could be
You would realise I want the same respect as you do.

We are all humans and we are just one race
Trying to live this life of beauty
I want to be loved , I want to feel safe
Regardless of my creed, colour or disability .

A big thank you to you and your colleagues David for donating and taking the time to listen to me .

With many thanks again and kind regards

Claudia Waterhouse

If I’m ever ill, it’s the Alex for Me!

I'd Choose the Alex!

I’d Choose the Alex!

Recommendation is the highest praise.

And I was delighted to get this comment from Mr. Haywood prioritising the Alexandra Hospital in Redditch over another place.

No need for exhaustive comments, just read what he has to say!

“Dear Ms D Narburgh (Matron)

Please could you convey to all the staff on ward 6 (Cardiac), my sincere Thanks for the treatment I received during my stay. Sister Kat and her staff at all times were caring and attended to all my needs and nothing was too much trouble.

All staff were courteous and respectful of my privacy, my stay at your hospital, although I was seriously ill the care I received was second to none. I work at the Queen Elizabeth hospital, and if ever I’m ill in the future my choice of hospital to be cared for would be the Alex.

Once again

Thank You keep up the good work.

Mr Mark Haywood”

Christmas @ The Royal: AMU, BEECH & MATERNITY

From Worcester News. 30th December 2013

From Worcester News. 30th December 2013

I had great fun putting this article together with my friends and colleagues and want to thank Tarik Al Rasheed from the Worcester News for widening its focus. Here is the full blog which I composed.

OK, let’s face facts. No one really wants to be in Hospital at all, let alone at Christmas. The season seems to speak loudly of fun, and jollity, and the TV wants us to think that everyone is having the most special and enjoyable time of their lives. We all know it’s a fiction, but we still buy into it.

But for many people Christmas will be different this year. They will be spending it in Worcestershire Royal. So is it just another day at the office for the Nurses? Well, let them tell you in their own words. This is nursing; recognising the patients’ needs at whatever time of year, and meeting them with professionalism, compassion and care.”

ALISON DAVIS- MATRON FOR SURGERY

Alison Davis is Matron for Surgery and has been nursing for 30 odd years (although she doesn’t look it!). She reckons she must have worked more than 20 Christmas days in her career and she loves it.
“Of course, most of the patients who can go home are discharged, but for the patients who remain on the wards the staff pull out all the stops and go the extra mile. It’s wonderful to see how the staff are always putting themselves out, making the patients feel as relaxed as possible. This year, of course, we will be putting up our decorations on the Beech Unit and on Christmas Day the patients will have their Christmas Meal with a cracker and lovely Christmassy napkin, and be given a present from us. It really is lovely to see the staff so happy as well.”
Alison and the staff are well aware that Christmas can be a sad time for some. “Invariably on our wards there will be people for whom this Christmas is the first one on their own, having had the sadness of losing their spouse, but the staff do their bit and offer some and love. And we can always stretch to getting those who are well enough to go home for a few hours for the day.”
Matron’s favourite Christmas story is from a few years back, in a different place. “A young boy had been in a Road Traffic Accident. He had been unconscious for a few days and it just so happened that Carol Singers came around the ward; and whilst singing “Away in a Manger” the young boy woke up.”

ANITA CUPPER- MATRON FOR MEDICINE

Anita Cupper is Matron for Medicine. She too has long experience in the NHS and has had worked more than 15 Christmases- and despite being off this year she will come in on Christmas Day and wish all her patients on the Acute Medical Unit (one of the busiest wards at Worcester Royal with 900+ patients per month) a “Merry Christmas”. Again there will be decorations and gifts for patients on a ward which will be fully staffed. Anita, described by her colleagues as a “whirlwind”, said that the ward will be full of happiness and cheer, although is well aware that there will be some people who have no family or visitors. “It is up to us provide that family element which some patients will be lacking,” she says with passion. “After all that is what nursing is all about. If Christmas is about anything it is about believing you can make anything happen!” Senior Sister Ruth Clack overhears us talking and shares her Christmas story. “One Christmas Eve I admitted a patient who came in very poorly. The Medic thought his chances of surviving were slim and I stayed late to transfer him to the Intensive Care Unit. I was delighted to see him back with us three days later and he had three good years more of quality life.” But perhaps most touching, Ruth told me that on the day that he died, “the patient’s wife phoned me to tell me the news and how much I had meant to the family. This was a while ago but it’s funny what you remember.”

PAM JONES- MIDWIFE AND MIDWIFERY MANAGER

The maternity unit at Worcestershire Royal is a special place, and with all the hype of Christmas you would be forgiven for thinking that it was the centre of Christmas in the Hospital. After all we have all seen the TV programmes on Christmas Day from Maternity Wards celebrating Christmas Babies, and the ward at Worcester often has the local radio station phoning up on 25th December asking “if they have enough hay and hot water.”
“But mostly for us it is a normal working day,” says Pam. “We enjoy working at Christmas, and it is a privilege to be involved with bringing new life into the world, but our main aim is to help the women deliver their babies safely, efficiently and in as comfortable a way as possible as with every day. Once the baby is born, the family want to get them home as quickly as possible and we do our very best to facilitate that. We do, of course, recognise it as a special time of year and celebrate it. And this year the Community Champion at ASDA in Worcester has kindly donated some festive baby clothes which we will give to each family, along with a little gift for each baby.”

REV DAVID SOUTHALL- CHAPLAIN

“There is a buzz about the hospital at this time of year, like there is everywhere else, which in some ways makes my job more challenging. So there are times of great sadness, when families need a supportive and sympathetic person to be with them for a spell; and times of great joy which are worth a celebration. The hospital is life writ large, but to be there for people in sorrow or joy is an enormous privilege. I take my hat off to all the staff working over the Christmas period. I can assure you that you will have the same level of professionalism and support as at any other time of the year and staff will continue to go the extra mile. So my thoughts and prayers are for peace this Christmastime wherever people are and whatever the challenges they are facing.”