Tag Archives: alexandra hospital

If I’m ever ill, it’s the Alex for Me!

I'd Choose the Alex!

I’d Choose the Alex!

Recommendation is the highest praise.

And I was delighted to get this comment from Mr. Haywood prioritising the Alexandra Hospital in Redditch over another place.

No need for exhaustive comments, just read what he has to say!

“Dear Ms D Narburgh (Matron)

Please could you convey to all the staff on ward 6 (Cardiac), my sincere Thanks for the treatment I received during my stay. Sister Kat and her staff at all times were caring and attended to all my needs and nothing was too much trouble.

All staff were courteous and respectful of my privacy, my stay at your hospital, although I was seriously ill the care I received was second to none. I work at the Queen Elizabeth hospital, and if ever I’m ill in the future my choice of hospital to be cared for would be the Alex.

Once again

Thank You keep up the good work.

Mr Mark Haywood”

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Farewell Fish: Rev’d Andrew Fisher moves on….

Spooky picture of Andrew!

Spooky picture of Andrew!

Not so spooky picture of Fish

Not so spooky picture of Fish

This is a sad month for me. My colleague and friend Rev’d Andrew Fisher will be leaving the Trust at the end of August. Andrew has been the Chaplain at the Alexandra Hospital and they love him there. And no wonder- his devotion to service, kindness and compassion to patients and staff alike, and his bad jokes have won him lost of admirers.

Tomorrow is Andrew’s leaving do. There will be his final communion service at 10:30am in the Multi Faith Prayer Room at the Alex (just by the main entrance) and then a leaving party afterwards starting at 11:30pm.

Do try and come along to one or both of these, where we will present Andrew with a leaving gift, and no doubt he will have a few words and a bad joke to share with us!

There are also two other things you might like to do.

1) If you want to contribute to his leaving present please give your donations to Switchboard at the Alex. Ruth has gone out of her way to scoot round the wards but she may have missed you. They would be delighted to recieve your gift.

2) If you would like to comment publicly about Andrew’s ministry at the hospital then please use the comment box below, so that everyone can see what a valuable job he has done. I know that many of you have already sent him emails but do a dd a comment below.Andrew goes with our good wishes. It’s a personal sadness to me. He has been a fantastic colleague, a good friend, and I shall miss him.

JUST AN EARRING….and passing the friends and family test at the Alex

Just an earring? Not quite!

Just an earring? Not quite!

The Good News Champions are up and running (see good news champions tab) nd coming to me with all sorts of Good News. Read the two stories below- one passed on by Elizabeth Williams about Sorrel Suite at Worcester Royal and one from Hannah Webb (Specialist Diabetes Nurse) from the Alex.

Liz told me of an elderly lady who lost came for an outpatiets appointment at Sorrel Suite. During the course of her time in the unit she lost one of her earrings. Just an earring you might think…but this was a special earring given to her by her husband on a special occasion in their lives. She mentioned this to the Receptionist. Far from treating it as unimportant, the Receptionist said that she would look and scoured all the places which this lady had visited. By now the lady had gone home, but the Receptionist enlisted the help of others. And what do you know? It was found. “Just hand it into lost property!” you say. “Haven’t got time for just an earring!” NO! The Receptionisit phoned the patient, told her the news, and it is fair to say that she was overjoyed.

Little things matter a lot. Helpfulness is a undervalued virtue. But one patient has seen the dedication of a member of staff to her situation!

Hannah Webb wrote to me about her experience too. Sometimes it only needs a few words to convey a lot!

“Hi David’
I put the Alexandra hospital to the ‘friends & family test ‘ last week, when my son came off his bike at high speed & fractured his collar bone. I would like to thank the staff in A&E , Xray, Trauma & Orthopaedics, Theatres & Ward 1 for their care, attention & professionalism.
Best wishes, Hannah”

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So long and thanks for all…Fish

hitchigher

My colleague Rev Andrew Fisher (pictured above!) will be moving from being Chaplain at the Alexandra Hospital in August. I will miss him as a colleague, and his friendship and support. He has worked tirelessly at the Alex for the last 4 years, and has made a difference!

Here is a comment which came from patients about his work:

“Thank you Andrew for all the comfort and compassion you showed our family after N’s passing. We were all very moved by your gentle approach to all that mattered to us. Thank you once again.”In times of need, I know Andrew has been there for patients, relatives and staff. The church he is going to is lucky to have him and our loss is there gain. He will be a hard act to follow and I, personally, wish you well Andrew.

A Panoply of Praise: Random Posts to the Trust

funky

PAN-O-PLY
/ˈpanəplē/Noun
1.A complete or impressive collection of things
2.A splendid display.

Just in case you didn’t know- a panoply is an impressive collection. So I wanted to give a hat-tip to the Trust. They too keep a collection of ‘thank you’ messages which appear on our Trust Intranet site. So in case you haven’t seen them, or can’t access them, herre is a selection. It speaks volumes, in these busy days, that people take time to write in and say Thank You. After all, we are just doing our job! Easy to forget what a huge difference it makes to the individuals quality of life. So enjoy…

Neonatal Unit – Alex

I am writing this email to express my happiness, gratitude and best wishes for your honest, great moral human being and highly professional all staff in Neonatal unit of Alexandra Hospital, Redditch. My twins and our family were treated with great respect. To be honest when our babies born preterm and on the top they moved from Heartlands Hospital Birmingham to Alexandra Hospital, our family was very nervous with all situation. But Neonatal unit friendly doctors and nursing staff support us days and nights. I would like to say thank you and best wishes to Dr. Ahmed, Sharon Ali, Louis Blackburn, Liz Clemson and all hard working staff of Neonatal unit who stand with us and support our babies during this difficult time.

Maternity – Alex

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Thank you A&E WRH

Sincere thanks to you for the “outstanding and excellent care” that you gave to my wife. She was looked after “above and beyond your remit”.

Andy, pharmacy technician and all the pharmacists

As I am hoping to go home today, I just wanted to say a big thank you to you all for all the care and expertise you have used to support my recovery! You are all kind and helpful & that means such a lot to us patients! Thank you again – with best wishes

Alex A&E, MAU and Ward 6

My elderly mother in law, was admitted to hospital by ambulance on 23 April 2013.
I am writing to praise the many staff who looked after her whilst in the Alexandra Hospital in Redditch. She was in the Hospital for a period of two and a half weeks.
The ambulance crew (HCRT Crew Worcester) who attended were Jason Hartshurne, Paul Ross and Wayne Davis.
I do not know the names of all the internal staff who cared for her and it would be unfair to single out those I do recall.During her stay she was admitted to A&E then transferred to MAU Male ward into a side room, moved into the MAU Female ward and then to ward 6 under the joint care of Dr Mildner and her team and Mr. Aldulhami and his team. We are very grateful for the attention and care given by the doctors and the nursing staff. We would also like to thank the kitchen staff and cleaners.

Alex maternity team

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26th 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.
I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Severn Unit – WRH
The treatment was without doubt, World Class.

Ophthalmology – Kidderminster

Somewhat tardy acknowledgement for the kind and exemplary care shown to my husband by Dr Ianopol at Kidderminster Eye Department when he needed emergency care for a detached retina. Dr Ianopol and her colleague on duty Wednesday 30th January had an extremely busy clinic but both doctors were extremely kind to my husband and myself in what was for us a very difficult and frightening situation. My husband needed to be referred on to Birmingham and West Midlands Eye Hospital and we were given all of the information and support that we needed by the Kidderminster team. Apologies for the delay in registering our appreciation but it is none the less heartfelt.

A&E and AMU – WRH

My partner was admitted to A&E from Malvern hospital on April 12th. Every single member of staff we met there was friendly, professional and caring. He was transferred to AMU for a few hours, where Dr Claire Hooper ensured that he could have a CT scan the next day before allowing him to return home, for which we were very grateful. We would especially like to mention the outstanding care shown by Dr. Alexandr Cherepanov, who ensured that we understood the issues before Dr Hooper was able to see Tony, explained the CT result the next day and ensured that the images were transmitted to our local hospital in Suffolk before we left Worcester. We received 1st class service and support from your hospital and we wish to say “Thank you”.

Ward 1 – Kidderminster

I imagine many people take to their computer (or pen and paper!) when they’ve had a bad experience, but not many do so when they’ve had a great one. I just want to thank the nurses and all other staff at Kidderminster who have treated me with immense dignity, respect and care through my various operations with you! At the age of 23, I was suddenly having to have several operations in quick succession – and as I’d never even set foot in a hospital since a baby, I was completely terrified! I was put completely at rest by the wonderful staff, who knew exactly when to sit and chat with me and exactly when to leave me to sleep. The nurses in particular were a joy, and the whole atmosphere felt calm but upbeat which helped me feel positive too. The facilities were also absolutely fantastic – immaculately clean, modern and comfortable. I am due another operation in the summer, and I can only hope I am lucky enough to have it at Kidderminster! Many thanks to everyone, the place and people are a credit to the Trust.

Ophthalmology – WRH

Excellent and caring staff. My husband has attended this department on several occasions. He had both eyes operated on for cataracts. He also attends regularly for his reinal disease. Very happy with the service. The nurses are really friendly, informative and helpfuul. Well done and thank you.

X-Ray, Trauma Clinic, MRI – WRH

I wanted to commend the WRH departments for the excellent expedient emergency service my 16 year old son received over the Easter weekend His knee collapsed in cricket nets on Easter Sunday morning. He was seen within 10 minutes of registering at A&E then X-rayed 10 minutes later and his results looked at by the trauma doctor on call We were out on crutches with a knee brace in less than 30 mins with an appointment for the trauma clinic next day We were seen at 10 am in the trauma clinic on Easter Monday by Mr Docker and had an emergency MRI scan which they slotted in to their planned schedule within 30 minutes if that appointment. We returned next day for the radiologists report where a knee dislocation was diagnosed and 10 minutes later his knee was immobilized in plaster with a return appointment in 3 weeks I could not expect a more efficient and smooth emergency trauma service response. On all occasions the staff were polite, helpful, sympathetic, reassuring and keen to provide an excellent service They were exemplary I work in the health service and I was proud of the service that we received over those 3 stressful days which was quite the opposite of all my expectations and assumptions about the kind of service I thought we would receive over a busy Easter bank holiday Excellent excellent excellent! Please commend all the staff in all of these departments It made me proud to be a member of the NHS!

A&E at the Alex

Husband rushed me to A&E about 4.30am this morning with breathing difficulties. I am asthmatic and have a very bad cold which had caused chest problems. I was assessed immeditately and within 10 min taken to cubicals. Thank you all on A&E excellent and efficient care provided. Please pass my thanks to staff on duty at time of my visit ,kindness and care much appreciated.

Minor Injuries Unit at Kidderminster

We visited the minor injuries unit on a Sunday morning after my son injured his toe.
We were seen very quickly and were impressed that he was able to have an x-ray immediately, followed by diagnosis of broken toe, bandaging and advice all within 3/4 hour.

Ward 10

I was in ward 10 three weeks ago, where I had a total hip replacement. I would like to compliment the whole team for their kind care during my stay. From my out patient appointment, pre operative assessment to admission, operation, and post operative care, I was treated with respect, consideration and kindness. The nursing staff were attentive,caring, and kind. The whole experience was one of efficient and total care. Well done, as a retired specialist nurse in palliative care, I feel I have a good compass with which to measure my time in your hospital.

And there are many more. So our thanks go to all those who have taken the time to write in. and to all those who have provided outstanding care to patients and relatives.

Chaplaincy Matters: A Nice Comment about the Alex Chaplain

fisher

Andrew Fisher, Chaplain at the Alexandra Hospital recieved this email the other day. It just goes to show that a little kindness can go a long way, especiailly at times of great distress.
Dearest Andrew
On behalf of mum and the rest of her family we would just like to say a huge thank you for all the support you gave us as Dad (name supplied) passed away. Your prayers and words of comfort in our hour of need were very comforting and helped us cope with the grief that followed.
Thank you also for conducting the service at Dads funeral.
With kind regards
(Name and address supplied)

A Relatives Poem about Intensive Care (Alexandra): I dare you not to be moved

Ever wondered what the relatives of a patient on ITU feel?
One relative has taken time, effort and care to write a poem about their treatment on ITU at the Alexandra Hospital. I dare you not to be moved when reading it.

Thanks to Staff Nurse Jayne Byrne for sending it in. The original copy is framed and on the ward.

You arrive with your life shattered and feeling the despair
How are you going to cope, who will be there to care?
Your senses are numbed, what are you going to do?
With close family by your side waiting for some news

Your falling apart inside and your heart may be breaking
Sitting down outside worrying and shaking
How long will it be before I know the score?
Then someone rushes through the door

You feel a bit ignored as no one wants to stop
To tell you anything as you gaze at a watch or clock
The reasons you don’t realise is they are trying to save a life
Your Relative, Child, Partner or Wife

All of the equipment that you have not yet seen
Is being placed and connected to your precious human being
It takes time to do which you don’t appreciate
Don’t take it out on the staff, love them don’t hate

They will show their faces and talk toy you soon
To update on their progress and what it means to you
Please wait with patients they’re trying their very best
To put your loved one at ease while their in distress

The waiting is then ended as someone comes to tell
With quietly spoken voices the outcome of your ‘hell’
They tell you as it is in a manner quietly spoken
With care and love for all- they know your heart is broken

They warn you what you’ll see as you go in there
Pipes, tubes and equipment surrounding everywhere
It will be a shock the first time that you see
That person you love as helpless as can be

You’re treated at all times with dignity and respect
Re-assurance being given as you’re told what to expect
They explain the equipment and what each bit does
What they are doing without creating a fuss

With 12 hour shifts during the day or night
Constantly monitoring and having to write
Readings from equipment and machines to record
What happens each hour at our bed on the ward

Whether your loved one stays for one day or two
Many weeks or months they’ll see the job through
With so many faces changing each shift
You soon realise their work is a gift

These are the people that looked after my wife
Treated me as family and became part of my life
They work hard each shift being assigned to a bed
Giving me answers to all I questioned and said

All with good humour to match a serious side
A laugh and a joke and with whom you can confide
The Angels and protectors named around these verses
Include Doctors, Consultants, Registrars, and nurses

Not enough words can express how we feel
About these people who helped us heal
From Cleaners to Clerks, Nurses of all ranks
Doctors of many kinds –we would like to say THANKS