Category Archives: Laurel 2

ANOTHER FIRST FOR THE BLOG: EMMA: Just one more thing before au revoir!

Au Revoir! Really this time!

Au Revoir! Really this time!

I know I said the previous post was the last before my motorcycle trip to France but I could not resist this.

It is a first for the blog!

If you read regularly you will know that I get posts from:

Patients saying how wonderfully they have been treated on a unit
Patients naming individual staff who have shown special kindness to them
Relatives appreciative of great care
And sometimes staff letting me know what they do and why they do it

But this is a first.

HERE IS AN EMAIL FROM A STAFF NURSE IN PRAISE OF HER WARD MANAGER

Kathryn, who is a GOOD NEWS CHAMPION from Laurel 2, writes in praise of her Manager EMMA:

“I wondered if you could put a thank you on your Blog about our AMAZING ward manager. She has been here a few months now and has made AMAZING changes to both the ward and the way it is run.
We had a recent ward meeting and she congratulated us on our hard work but I don’t think she realises how appreciative we are of hers.
We are very proud to have her as our ward manager and just wanted to say thank you for everything she does.”

What? A staff nurse wanting to say thank you! A manager congratulating staff! Staff proud of senior members of the team! Where will it all end?Maybe there is a colleague who you want to give a shout out to. Someone who goes above and beyond. Or who has supported you. We can’t all be awarded a staff achievement award, but we can all be mentioned on the blog. Send them in. It calls for another page I think: Staff-to-Staff Praise.

Team Work and Free TV: Great Result at Wimbledon and the Trust

Good...but not as good a free TV for patients!

Good…but not as good a free TV for patients!

I was roped into a politcal event the other day. It was to celebrate the NHS at 65 but turned into a rant about the “Tory vermin.” Not really a great idea, and was more like being in the 1970’s when bosses were the enemy and the Unions ruled!

It’s not that world now! And I’ll show you how.

On Thursday 4th July I was shadowed in my rounds by Stephen Howarth, a non-executive Trust board member. We chatted and then went to Laurel 2, where, along with Stephen, I saw a couple of patients. There was one particular patient who wanted to watch Wimbledon. This is entirely possible as all bed spaces have a TV supplied by Hospedia, which patients pay for. However, this lady couldn’t pay; she had no local relatives to contact and bring some money in, and she was extremely depressed.

After chatting to her, Stephen picked this up. We had a word with Emma Welch, the sister on Laurel 2, and decided to do something about it. So what happened next?

Well 3 things.

1) The staff on the Ward has a whip-round and gathered some money, enough to pay for this patient to watch Wimbledon until it concluded.

2) I had a quiet chat with an anonymous friend, who agreed to switch on this lady’s TV for the duration of the tennis.

3) Stephen explains his actions in this email.

Stephen Howarth: Non-Executive Director who got the ball rolling

Stephen Howarth: Non-Executive Director who got the ball rolling

“David – you will remember that on our Scatter meeting the lady you saw in Laurel 2 was feeling pretty low and would have liked to have seen Wimbledon but felt she couldn’t afford the fee. The sister responded immediately and we were trying to find a way of helping out. Chris Tidman pressed a few buttons and we have a result.”

Chris Tidman: Finance Director, Pusher of Buttons and Flicker of Switches

Chris Tidman: Finance Director, Pusher of Buttons and Flicker of Switches

Later that day, Stephen forwarded another email to me. It contained this message.

Further to your conversation with [N] this morning, I am emailing to confirm Hospedia will be providing free TV across the Worcester and Redditch Hospitals on Sunday 7thJuly between 2 and 7pm for the Wimbledon Men’s final.

Further to this Worcester and Redditch will also be included within a 3 week free TV period for the patients. TV time will run between 10am and 2pm each day beginning Tuesday 9t hJuly. Once the TV period has finished patients will be asked if they would like to take part in a satisfaction survey. The results of this survey will be reported to the Trust once the trial has ended.

This is a great result.

If the ward staff hadn’t given some money this patient would not have seen the semis and the finals.

If Stephen hadn’t shadowed me, then he would not have picked up this ladies plight. And even then, he did not have to take it further; but because he did, all the patients benefitted beyond what was initially expected.

So it is not a case of them and us.

Just a question of making things known to those who flick switches and they, like us, will do their best!

So a great result at Wimbledon. A great result at the Trust. A great result for patients.

Guess what it is!!! Going the extra mile on Laurel 2

Any guesses? Answers on a postcard.

Any guesses? Answers on a postcard.

Have you guessed yet? Well the email below from Nancy Howard, Respiratory Nurse Specialist at WRH spells it out- and so much more!

Dear David,

I just thought you should know about the care given to patients on Laurel 2 under the guidance and direction of their ward manager Emma Welch.

One patient I have been involved with has quite severe learning disabilities and needs overnight ventilation. Understandably she was quite reluctant to comply with treatment and would possibly not have done so were it not for the staff decorating her mask with pink (her favourite colour) flowers and gently guiding her through the first vital stages of use, with consistent positive reinforcement every night since, working with her mother.

Friday 5th July is this lady’s birthday and I heard the staff planning to bring in cake and decorate her bedspace, albeit temporarily. If you have the time to pop along to see, that would be great.

This sort of personal touch and attention to detail is typical of the care received by patients on Laurel 2 and I think should be recognised and praised.

Kind regards,

Nancy Howard

This is stunning and just shows the level of care which goes into an individual patient.

And the patient, whose name is Babs, has had her party! So today, on the 65th Birthday of the NHS, staff decorated her bedspace and a separate room; and some even turned up even though they were not on duty (didn’t you Kathryn!). The lovely staff from Communications were on hand to take photos, and have kindly sent me some; and Babs and Jean have given permission for her story to be told.

No extra words are needed. Just look at the happiness in Babs’ face.

Babs enjoying the celebrations

Babs enjoying the celebrations

Babs and Jean

Babs and Jean