I love this blog!
Well I would say that wouldn’t I.
I believe it is truly DEMOCRATIC and gives people a voice in the NHS and their great experiences of being cared for.
And I continue to write letters and emails and Tweets which try to get the ‘worthies’ to publicise the Chaplain’s Blog.
And so my local politicians like Robin Walker MP and Harriet Baldwin MP have come in and given there support to what you are doing, in your stories, anecdotes, and good experiences.
“I know,” I thought. “I am sure that the Department of Health would want to plug my Blog. I know it’s nothing special but they are in charge of the whole set up.”
And so I wrote to them detailing what the blog was about.
How it was intended to spread good news.
How my survey showed that it increased staff morale and community confidence in the hospials.
How it had been taken up by politicians and the media alike.
and how a staggering 200,000 people like you had viewed it.
I was sure that they could do something to endorse it. After all, I thought, they want to increase staff morale and patients confidence on our NHS.
Now, sometimes, what’s blindingly obvious to one person is not to another- so it seems that me and the DoH were singing from different Hymnsheets.
And in response to my email I got this letter…
“Dear Dr Southall,
Thank you for your correspondence of 17 February to Dan Poulter about your Chaplain’s Blog. I have been asked to reply. The Department of Health is always pleased to read good news stories about the NHS.
Just as complaints help the NHS to deal with things that go wrong, stories such as those on your website let people know where good practice can be found. It helps them to tell others in the health service how to improve the way that they serve the public and to make sure that patients get the service that they expect and deserve.
Giving praise where praise is due gives great encouragement to staff who strive every day to meet the needs of the people in their care. As you know, their jobs can often be very demanding and words of thanks are an important boost to their morale.
However, as you will be aware, the provision of healthcare services is a matter for the NHS locally and the Department of Health does not play a role in the complaints or praise process, which should be free of political interference to ensure there is no question of bias. It would therefore not be appropriate for the Department of Health to endorse your website. I hope this reply is helpful.
Yours sincerely, Malcolm Jones. Ministerial Correspondence and Public Enquiries”
SO BE WARNED!
NOTHING YOU READ HERE IS ENDORSED BY THE DEPARTMENT OF HEALTH!
Not the stories of your great medical treatment
Not the accounts of the compassion and kindness you have told us about
Not the anecdotes which tell of those going over and above the call of duty
Not the tales of the care your recieved in your tragedy
NONE OF IT IS ENDORSED BY THE DEPARTMENT OF HEALTH
YOU READ AT YOUR OWN RISK!
FUNNY OLD WORLD ISN’T IT!