AVON 4: “Patients so well cared for!” An unannounced Visit

Robin Walker on an vist to AVON 4

Robin Walker on an vist to AVON 4

I haven’t blogged for a while because my last post was so emotional that I had to take some time.

And now here we are. In case you haven’t kept up, Avon 4 is in the Aconbury block. In previous posts I have praised Wendy Bull for the way in which she leads this ward. She is fair, firm, enthusiastic and a motivator of staff. She leads by example and is as likely to be found with patients as she is anywhere else.

And it so happened that I bumped into her in the main entrance of Worcestershire Royal the other day. “Make sure on your blog that you give my staff a mention. They are wonderful and hard working even under the pressures they face. They always have time for patients and show real care and compassion.”

Now when Wendy asks (or tells) me to do something I do it (not like I’m scared of her or anything) but just becasue she is a complete star! But you might think “she would say that wouldn’t she”.

But it just so happens that I can back this up. Not by my own words but by the words of Robin Walker MP who visited the Hospital today. He spent some time shadowing me and this time, with no one but us two, we could go where we liked. I suggested that we went to AVON 4– partly because it is in the older part of the hospital and can be forgotten.

We were welcomed by Sister Rachael who, without stage managing or hiding anything, introduced us to some patients. They were pleased to see Robin and, to a patient, all of them said how well cared for they were and how kind the staff were.

Not a set up- they could have said anything.

And later in the day Robin Walker MP Tweeted this, with a picture of him and Rachael.

“Tks to @revdavesouthall for taking me round and being photographer! Great to meet patients so well cared for pic.twitter.com/4cXxfkLg0c “

Now it’s tempting to think that the Nurses had chance to scurry round and do things properly. But they had only 5 minutes notice that we were coming. And what Robin saw, I am proud to say, was a normal ward on a normal day.

It strikes me that this is important. We all know the travesty of the OFSTED reports where schools are given so much notice and put huge preparations into making everything just right. Well that shows what can happen when organisations are on their best behaviour.

Chatting to my Chaplain Colleague Rev Guy Hewlett afterwards, he saw the power in this. As an ex-Custody Suite Seargant for the Police he told me of the Lay Visitors who could visit at any time, day or night, with no notice at all. And that is the spirit in which I took the MP around.

After all, we have nothing to hide. And everything to show. And the openness and transparency of Robin’s visit proved this. Hard working and caring staff doing the work they do day in day out. Outstanding.

And I can tell you this. I would be proud and happy to take Robin or any other visitor to any of our wards at WRH to see the tremendous work that goes on. I have confidence in this place, in my colleagues and their care.

Who knows, perhaps we should think of a team of Lay Visitors who could come in whenever they liked to our Hospitals. Openness and Transparency are our watchwords in the NHS at the moment. Anyone can perform to a test or pre-planned visit. But it won’t tell you as much. And in fact we do have such a team- the relatives of family members who always see what is going on.

So well done AVON 4, Sister Wendy Bull and Rachael on the Team on duty this morning. And thank you Robin Walker for helping me make the point and keeping it real.

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3 responses to “AVON 4: “Patients so well cared for!” An unannounced Visit

  1. I have no doubt this and many other Hospitals are fabulous, the tory running down is all a stunt and part of there dirty game to privatise a great national institution how did we let this happen why did not enough citizens stand up along side the NHS to save it from those with greed in there eyes
    Thank you for your words of your experience

  2. yes there are many many doctors nurses and helpers who without them would be terrible stays in hospital but whot thisgovernment does tell joe public they cut nhs bill by billions yes billions each year thuss understaff under payed yet ready for their sell off of the nhs with the public agreeing in most cases has theyl be told it will be better for all yes a very devious lot with Unum in the wings ready for it jeff3

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