There is a particular dynamic to being in Hospital when the patient is your child. The worry, anxiety and concern (take it from someone who knows) is at times overwhelming. In situations like this you want excellent care, support and understanding.
Riverbank is the Children’s ward at Worcestershire Royal Hospital. I don’t have that much occasion to visit it but when I do the staff are always so kind. And that is matched by some tales by children and parents. So here are some “Tales from the Riverbank.”
“From the time we arrived on Bank Holiday Monday, we have received the best care and attention. Special mention to Vicky and Lyndsey our nurses (thanks for the balloon monkey), for Stacey our main nurse on 3 nights. She gave [N] lots of care and support when he felt so ill. You kept us informed all the time, to Mr. Pandi and the great surgeon who did the op (sorry forgot name) and all the staff, nurses support staff, cleaners whom all worked so hard.”
“Fabulous service. very calm and clean. Always smiling and cheerful. No faults at all.”
“Pleasant, helpful staff. Relaxed feel which was reassuring. Good clear explanations about medical issues. Thank you! ”
“My son and I were treated with kindness and thoughtfulness and respect. All staff most helpful and cheerful. The room was most comfortable and clean. Thank you for making a long weekend very bearable.”
“Nursing staff on Riverbank are outstanding. Always ready to listen, comfort, care and make you feel safe. Although we didn’t want to be here, the stay was made easier by their caring natures. Always ready to answer questions. WHAT A FANTASTIC TEAM!”
And my favourites, from a young person and a child:
“I found the service to be top quality and brilliant. All the nurses and doctors have been supportive and helpful with trying to get me back to normal. I thank them for all their support and wish the same for all hospital patients who are ill and wish other hospitals were like this one!”
And finally, from a 5 year old, in her own hand:“I like it has bit elli put in on miy banth on” (with two pictures of smiley faces).
Someone (?Mum) gives the translation or her own views: “All the staff were amazing especially Sarah who looked after [N]; always friendly and smiling”