Monthly Archives: September 2013

Enough Already! This is getting ridiculous! It’s praise Kerry Minnis Month!!!

Kerry Minnis: Bed Co-ordinator at Worcestershire Royal Hospital

Kerry Minnis: Bed Co-ordinator at Worcestershire Royal Hospital

OK, enough already.
You will have seen my two posts about the Bed Co-ordinator


and here:

Now Katy, a former colleague has written in and says:

“Hi David,

My name is Katy Duncan and I heard it was ‘praise Kerry Minnis’ month so I thought I would jump on the band wagon 🙂 I used to work on Avon 3 and in the short ten months I was there I made a life long friend in the form of the wonderful bed coordinator. This amazing woman has one of those behind the scenes jobs that is hugely under appreciated but very stressful and exhausting. Yet she not only gets her own job done, she always manages to help others with their work and cheer people up along the way. She has an infectious personality, always has a smile on her face and sees the best in everyone. I know of many members of staff that would thoroughly agree with me and when I left Worcester Royal for my new job I wished I could take her with me. When I heard about her award nomination I was delighted to see other people recognising the fantastic work this woman does. I also heard about your blog and the praise Kerry was receiving on it so thought I would give you my two pence worth.

Please post this on your blog, thanks.


The nomination was for the Staff Achievement Awards at Worcestershire Acute Trust and Kerry was shortlisted for the final. In the programme it said of her:

“Kerry is an integral part of the Capacity team.

Kerry has huge knowledge of patient pathways and provides advice, support and makes a huge contribution to patient flows throughout the hospital.

She works incredibly well under huge pressure and always delivers.

Kerry’s invaluable work helps to ensure the Emergency Access Target is achieved and patients are transferred to appropriate areas within medicine.

Kerry is always motivated, enthusiastic and provides an air of calm to the wards. Without her direct input, many discharges, transfers and admissions from the Emergency department and the Acute Medical Unit would not be facilitated.”So it’s not really enough already of Kerry. Add your own comment if you like. Or write in praise of a staff member who you think deserves it. Not everyone can win- that’s the nature of awards – but on my blog everyone who deserves it can be recognised. Plenty of room for more posts in praise of staff!



It’s so easy to stereotype isn’t it? And nowhere more so than in the NHS. The officious Matron (a la Hatty Jaques); the Nursing Angel; the arrogant know-it-all Consultant with no bedside manner. The old lady who is waiting to die

But look beyond the stereotype and you will see caring human beings doing amazing jobs. It’s what, in the old days, we used to call a vocation. And more than that, patients who can give as well as receive.

And so I wrote in my blog at about a patient (who I called Gwen to protect her identity) who taught me lots about how to face the end of a long life.

And it turns out that I was not the only one who learnt from this lady. Dr. Ana Garcia, the Stroke Consultant, spoke to me about her dealings with this lady. She writes:

“This patient and her family taught me many things… I was told in the medical school that I should study everyday to keep up to date, but it was in the years as a Foundation Doctor, SHO and Registrar, that I found that patients always teach you new things, which are not written in books. This patient was really special… her brightness, her personal beliefs, the way of approaching to death and accepting our condition of human beings… I cannot thank her enough for her time with me!

But I would like to let her family know: “I’M ONLY HUMAN BUT I’LL TRY MY BEST!”

Ana M Garcia – Stroke Consultant”

What an amazing and refreshing attitude. A willingness to learn. An ability to see the lessons that patients teach. An openness to new things. A demonstration of humanity. And a gratitude to the patient and her family for enriching her life and experience.

Lessons can be learnt from everyone; probably from everything. You’ve just got to look.

And so this lovely lady is no longer with us. But how fantastic that in her last days and hours she passed on valuable lessons from a long life to at least two of us. And there may be many more.

You never know when you are entertaining angels.

Another Fan of the Bed Co-ordinator Kerry

Bed co-ordinator Fan writes in

Bed co-ordinator Fan writes in

My last post was in praise of Bed Co-ordinator Kerri Minnis.

Dr. Forde took the time to add his views and writes:

“Although I sadly no longer work for the trust, I’m overjoyed to learn that
Kerri, both a friend and respected colleague is getting some recognition of the
work she does. On a daily basis Kerri goes above and beyond her job description
with an enviably sense of practicality .

She has a bright effervescent personality coupled with an incredible work ethic.
She is a true asset to the trust and her superiors should be aware of this.

Dr Donall Forde
Infectious Disease Registrar”

Nice to know you are doing a good job isn’t it? I wonder which of your colleagues you want to thank? Comment, email, write, or phone.

Who’d be a Bed Co-Ordinator? In Praise of Kerry Minnis

Bed co-ordinator must be a tricky job

Bed co-ordinator must be a tricky job

There are lots of jobs I would not do, and being a bed co-ordinator is one of them. I imagine it must be a complete headache. Trying to juggle lots of balls at one time. So it was lovely to hear S/N Kathryn Norwood’s email thanking Kerry Minnis who does exactly that job

“Hi David,
its Kat off Laurel 2 again. I wondered if you would mind putting a mesage on your blog .
There is a lovely young lady by the name of Kerry Minnis who is the bed coordinator around the hospital, she does such a hard job chasing beds and running round, but she always manages to do it with a smile on her face. And always tries to cheer me up when I’m down on the ward. Ijust wanted to let her know that she is very much appreciated and I’m sure it’s not just by us on laurel 2 but on the many other wards she visits aswell.


Now it’s easy to overlook the fact that we all have a part to play in the Trust; there are no spare parts. And I wonder if you have anyone that you would like to praise for the work that they do- going the extra mile and making a difference. If there is, then write to me at and I will post it.

TRUE CARE & NURSING on Ward 1 at Kidderminster: The NHS at its best!

Zoe's experience was first class

Zoe’s experience was first class

Imagine yourself in a hospital bed after surgery. What do you want?
Well, I of course want people who know what they are doing and can fix me.
But I want more.
I want people for whom my surgery is not routine. Who understand my fears and worries and pain. Who go the extra mile to make me feel valued and undertood.
Ah, you dreamer you- but it can happen – and does happen throughout our Trust.
Look at this email from Zoe.
That’s exactly what I want too.

“28th August to 2nd September I stayed in Ward 1 at Kidderminster Hospital after surgery.

I can only say that every member of staff who I came into contact with was kind caring and professional the whole time.

They held my hand when I was crying , fed me when I couldnt feed myself and helped me in every way I needed.

I cannot thank them enough for their compassion at a time when I needed it most.

Zoe D’Oriano”

Do you wear glasses and have a history in teaching? This might be you!


Emma Thouard writes about a mystery woman who brought comfort

Emma Thouard speaks of her good treatment at Kidderminster

Emma emailed me to pass on her thanks to the team at Kidderminster Hospital.
So if you know the mystery person, pass this onto her. It might make her day.
And bear in mind, that even if people don’t know your name, kindness goes a long way.

“Good afternoon!
I just wanted to write to you and praise a member of your team at Kidderminster Hospital.
I was recently in having an operation on my knee and had an awful experience whilst I was there. Your team member saw me and came and sat with me for quite some time. She talked to me and took my mind off things. She was really comforting and was the best part of my hospital experience.
I can’t remember her name, but that she wore glasses and has a history in teaching.
If you know who this lady is please pass on my thanks, she was really there when I needed her and I’ve never been so grateful to see someone.

Kind regards,
Emma Thouard”

The Poets’ Praise…for Lavendar Gynae

A Poem written for Lavendar Gynae

A Poem written for Lavendar Gynae (click to enlarge)

Who can forget the Great Poets and their use of metaphor to describe things that literal speech can only sum up in an inflexible way.

So the beauty of R. S. Thomas’s poem, my favourite poem at this time of the year, speaking of the beauty of Autumn, and the melancholy felt at the onset of Winter:

It will not always be like this,
The air windless, a few last
Leaves adding their decoration
To the trees’ shoulders, braiding the cuffs
Of the boughs with gold; a bird preening

In the lawn’s mirror. Having looked up
From the day’s chores, pause a minute,
Let the mind take its photograph
Of the bright scene, something to wear
Against the heart in the long cold.

Or Wordsworth’s Daffodils and Shakespeare’s loved, compared to and excelling the “summer’s day” . Or the comic cautionary tails of Hilaire Belloc, telling us that “The chief defect of Henry King was chewing little bits of string” with tragic results.

No less a creative work of poetry has been written for the staff of Lavendar Gynae, by a patient and his wife, on their superb treatment. In beautfully written hand (click on the image to enlarge) they write:

We raise a glass
To the Medics with class.
A Brillian Team
The creme de la cream
We bow to the cleverness of you-
Who help us all and see us through.
So the glass we raise is full of praise,
And our “Thank You’s” are all appreciation,
For this outstanding Team that bless our Nation.
Hurrah for Worcester Royal,
Always on top and on the Boil.
We thank you…for being you.
—Fine sentiments from grateful patients to hold onto in the sometimes wintery conditions which prevail in the NHS,