No Replacement for the Personal Touch: “They put me at ease.” Praise for the MacMillan Information Pods

Listening ear: Nicky Perks, Macmillan Cancer Information and Support facilitator at Kidderminster Hospital

Listening ear: Nicky Perks, Macmillan Cancer Information and Support facilitator at Kidderminster Hospital

The internet is packed full of information and is a great bonus. Information booklets and sheets are fantastic and can explain the patient’s condition clearly and effectively.

But neither of these resources are replacements for real people. People who we can sense understand us, are interested in us, know our uniqueness and are able to gear the information around us. That is what this one lady found. Miraculous treatements for cancer. Information sheets on discharge. But nothing replaced, for her at least, the facility to speak to a real human about her situation. The staff and volunteers of the Macmillan Information Pods at Worcester, the Alex and Kidderminster do this work day in day out. I for one am glad that this lady has written in to highlight such an important service.

“Dear Kay,
I am writing to say what an incredibly helpful service is provided by Macmillan Cancer Support at Kidderminster Hospital Treatment Centre. In April 2012 I had a hemicolectomy operation to remove cancerous cells and a more recent operation for skin cancer. On leaving the hospital, on both occasions, I was given only sketchy information and as I am not very skilled at accessing the internet for information, I called into you shop to talk to the ladies there.
I can’t begin to express how much I appreciated the time the ladies gave in talking to me. Their kindness and sensitivity is a quality that put me at ease. I was amazed how knowledgeable they were. I received books on understanding my cancers and welfare benefits which took away the bewilderment I felt.
Thank you most sincerely,
[Name and address supplied]”

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