Monthly Archives: July 2013

ANOTHER FIRST FOR THE BLOG: EMMA: Just one more thing before au revoir!

Au Revoir! Really this time!

Au Revoir! Really this time!

I know I said the previous post was the last before my motorcycle trip to France but I could not resist this.

It is a first for the blog!

If you read regularly you will know that I get posts from:

Patients saying how wonderfully they have been treated on a unit
Patients naming individual staff who have shown special kindness to them
Relatives appreciative of great care
And sometimes staff letting me know what they do and why they do it

But this is a first.

HERE IS AN EMAIL FROM A STAFF NURSE IN PRAISE OF HER WARD MANAGER

Kathryn, who is a GOOD NEWS CHAMPION from Laurel 2, writes in praise of her Manager EMMA:

“I wondered if you could put a thank you on your Blog about our AMAZING ward manager. She has been here a few months now and has made AMAZING changes to both the ward and the way it is run.
We had a recent ward meeting and she congratulated us on our hard work but I don’t think she realises how appreciative we are of hers.
We are very proud to have her as our ward manager and just wanted to say thank you for everything she does.”

What? A staff nurse wanting to say thank you! A manager congratulating staff! Staff proud of senior members of the team! Where will it all end?Maybe there is a colleague who you want to give a shout out to. Someone who goes above and beyond. Or who has supported you. We can’t all be awarded a staff achievement award, but we can all be mentioned on the blog. Send them in. It calls for another page I think: Staff-to-Staff Praise.

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I have a dream…

Nothing wrong with dreaming!

Nothing wrong with dreaming!

OK…I know I am no MLK. Few of us are. But that doesn’t stop us dreaming.
So I have a dream too.

Dreams that Good News Blogs will proliferate in every Hospital Trust in the country.
Dreams that the weight of the good news will be such that it will put the negatives into perspective.
Dreams that staff will feel valued at the work that they do and proud of their hospitals and not bashed by the media.
Dreams that the community will hear all the good news of the NHS even though it is rarely front page news.
Dreams that individual patients will have access to Good news about their ward of admission and have their worries diminished.

You may say I’m a dreamer, but I’m not the only one (oh hang on I’ve heard that before) but dreams can come true (there we go again!)

And none of this negates the need for continued improvements, the challenging of bad practice, the exceeding of standards and the need for transparency when things go wrong. I’m an optimist not an idiot!

But it does mean that an attentiveness to Good News can change things. It can make people step up to the mark. It can inspire confidence and excellence. Less stick, more carrot.

Well that’s me done for a week. Off to France on the motorcycle with my son. But the good news won’t stop of course. Keep an eye out for it. Post a comment. Drop me an email. Read my column in the Worcester news. Visit our Facebook page: /ChaplainsBlog.

So until next time- au revoir et bon chance!

JUST AN EARRING….and passing the friends and family test at the Alex

Just an earring? Not quite!

Just an earring? Not quite!

The Good News Champions are up and running (see good news champions tab) nd coming to me with all sorts of Good News. Read the two stories below- one passed on by Elizabeth Williams about Sorrel Suite at Worcester Royal and one from Hannah Webb (Specialist Diabetes Nurse) from the Alex.

Liz told me of an elderly lady who lost came for an outpatiets appointment at Sorrel Suite. During the course of her time in the unit she lost one of her earrings. Just an earring you might think…but this was a special earring given to her by her husband on a special occasion in their lives. She mentioned this to the Receptionist. Far from treating it as unimportant, the Receptionist said that she would look and scoured all the places which this lady had visited. By now the lady had gone home, but the Receptionist enlisted the help of others. And what do you know? It was found. “Just hand it into lost property!” you say. “Haven’t got time for just an earring!” NO! The Receptionisit phoned the patient, told her the news, and it is fair to say that she was overjoyed.

Little things matter a lot. Helpfulness is a undervalued virtue. But one patient has seen the dedication of a member of staff to her situation!

Hannah Webb wrote to me about her experience too. Sometimes it only needs a few words to convey a lot!

“Hi David’
I put the Alexandra hospital to the ‘friends & family test ‘ last week, when my son came off his bike at high speed & fractured his collar bone. I would like to thank the staff in A&E , Xray, Trauma & Orthopaedics, Theatres & Ward 1 for their care, attention & professionalism.
Best wishes, Hannah”

You, too, can be part of this conversation.
Comment on the Posts.
Send in your Good News Stories
Become a good news Champion
Keep following the Blog
Like our Facebook page Facebook.com/ChaplainsBlog

David talks to John Hellings on Radio Hereford and Worcester

John Hellings at BBc Radio Hereford and Worcester

John Hellings at BBc Radio Hereford and Worcester

Had the great opportunity to talk about chaplaincy on John Hellings Sunday Programme the other day.

You can listen in on iplayer from 37mins30 seconds at:

http://www.bbc.co.uk/iplayer/episode/p01c9qgn/John_Hellings_Music_from_Amici_Forever_Hayley_Westenra_and_Aretha_Frankin/

Also conned John into playing some Jazz rather than the usual Hymns. Nice.
Enjoy

A Shout out for GOOD NEWS CHAMPIONS

Chaplain's Blog on Facebook. Please like

Chaplain’s Blog on Facebook. Please like

WATCH THE VIDEO: https://www.facebook.com/#!/photo.php?v=149267478609935&set=vb.148930958643587&type=2&theater

The blog has now had over 50,000 views. Thanks so much for reading, passing it onto your friends, and contributing to it. It makes my job easier, and I know for a fact that the stories have encouraged staff and the community alike.

To make the blog even more effective, I am building a team of GOOD NEWS CHAMPIONS.
DON’T WORRY, THERE IS NO EXTRA WORK REQUIRED.
Just an attentiveness to and recognition of the good news stories which happen in the Acute Trust.

So all you have to do is to be on the lookout for good news stories, and let me know. Or even write them up yourself for the Blog.

The list already includes
Sister Wendy Bull- Highfield
Sarah Allan- HR
Julie Stupart – Head of HR
Kay Tandy – Macmillan Pod Manager
David Ryan- New Chaplain for the Alex
Sue Meredith- Chaplaincy Volunteer

My hope is to create a page with names of photos of the Champions, and to create a culture of applauding good news.

Wouldn’t it be great if each ward and area in the Trust had its own Good News Champion! Well, I think it would! And it could be you…just another chance to share the great things going on and spread the circle wider. Don’t leave it to someone else…you have a chance to change things. And don’t be surprised if I come and pester you aboutt it.

The video link attached explains it all. (I know that many of the staff don’t have access to Facebook, or no sound on their PC’s [a debate for another day]) but you can view it at home.

Alternatively go to my Facebook page at http://www.Facebook.com/ChaplainsBlog. Don’t forget to like the page and view the video there.

Take care and keep spreading the Good News about Worcestershire Hospitals!

A view from the Bereavement Office…

No windows in Bereavement Office but they certainly have a view!

No windows in Bereavement Office but they certainly have a view!

… actually there is no view from the Bereavement Office as it has no windows! But there is a lovely viewpoint sent in by Rosemary Link, one of the Bereavement Officers

The Bereavement Office is a small room in the main entrance of Worcester Hospital which house the Bereavement Officers Jackie, Claire and Rosemary. And when someone dies in the Hospital, these are the people who steer the relatives through the sad, and often tramatic, process of registering their loved ones death.

They do a fantastic job with compassion and sensitivity to the relatives, but with perseverence and determination in tracking down the people who need to sign the medical forms.#

And, of course, they spend time listening to people who have been touched by loss.

All the more remarkable then that Rosemary Link, Bereavement Officer and Blog Follower has written this. It shows how thankful people in their distress are of the work done on the wards.

David

I would like to pass on to all those who enjoy reading your blog just how many uplifting comments we in the Bereavement office receive from bereaved families. At a time when they are at their saddest and coming to terms with the loss of their loved one, so many of the families go out of their way to comment on the wonderful, compassionate and caring treatment that they and their loved one have received from so many hospital staff. They often mention that when they come to look back at this time, it will be of comfort to them to remember that their experience, here at Worcestershire Royal Hospital was a positive one in terms of the overall care they and their loved one received at such a difficult time. I think that is so heartening to hear that even after a sad outcome families feel comforted by their experience here at WRH.

Rosemary

Link

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Good News from Worcestershire Hospitals