Monthly Archives: June 2013

NEWS: Harriett Baldwin MP Visits WRH and Supports Chaplain’s Blog (Part 1)

Harriett Baldwin and David Southall crop (3)

Harriett Baldwin, Member of Parliament for West Worcestershire, kindly agreed to come to Worcestershire Royal Hospital on my invitation. She is a keen reader of the blog and a friend of the Acute Trust.

It was a delight to welcome Harriett and her assistant Edward, and in the company of Penny Venables (Chief Executive) she visited maternity where medical and midwifery staff showed her around, demonstrated their exceptional work, and explained the exciting plans for the future. Harriet took a deep interest in what she saw and was able to chat with some new Mum’s about their experience.

Thanks to all the Staff who gave thier time so wilingly, and especially to Harriet who had a day jam packed with meeting her constituents.

We are lucky to have friends like these and are grateful for their support.

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A Panoply of Praise: Random Posts to the Trust

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PAN-O-PLY
/ˈpanəplē/Noun
1.A complete or impressive collection of things
2.A splendid display.

Just in case you didn’t know- a panoply is an impressive collection. So I wanted to give a hat-tip to the Trust. They too keep a collection of ‘thank you’ messages which appear on our Trust Intranet site. So in case you haven’t seen them, or can’t access them, herre is a selection. It speaks volumes, in these busy days, that people take time to write in and say Thank You. After all, we are just doing our job! Easy to forget what a huge difference it makes to the individuals quality of life. So enjoy…

Neonatal Unit – Alex

I am writing this email to express my happiness, gratitude and best wishes for your honest, great moral human being and highly professional all staff in Neonatal unit of Alexandra Hospital, Redditch. My twins and our family were treated with great respect. To be honest when our babies born preterm and on the top they moved from Heartlands Hospital Birmingham to Alexandra Hospital, our family was very nervous with all situation. But Neonatal unit friendly doctors and nursing staff support us days and nights. I would like to say thank you and best wishes to Dr. Ahmed, Sharon Ali, Louis Blackburn, Liz Clemson and all hard working staff of Neonatal unit who stand with us and support our babies during this difficult time.

Maternity – Alex

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Thank you A&E WRH

Sincere thanks to you for the “outstanding and excellent care” that you gave to my wife. She was looked after “above and beyond your remit”.

Andy, pharmacy technician and all the pharmacists

As I am hoping to go home today, I just wanted to say a big thank you to you all for all the care and expertise you have used to support my recovery! You are all kind and helpful & that means such a lot to us patients! Thank you again – with best wishes

Alex A&E, MAU and Ward 6

My elderly mother in law, was admitted to hospital by ambulance on 23 April 2013.
I am writing to praise the many staff who looked after her whilst in the Alexandra Hospital in Redditch. She was in the Hospital for a period of two and a half weeks.
The ambulance crew (HCRT Crew Worcester) who attended were Jason Hartshurne, Paul Ross and Wayne Davis.
I do not know the names of all the internal staff who cared for her and it would be unfair to single out those I do recall.During her stay she was admitted to A&E then transferred to MAU Male ward into a side room, moved into the MAU Female ward and then to ward 6 under the joint care of Dr Mildner and her team and Mr. Aldulhami and his team. We are very grateful for the attention and care given by the doctors and the nursing staff. We would also like to thank the kitchen staff and cleaners.

Alex maternity team

I am writing to express my sincere thanks to the maternity department. I had my second little boy at the Alex on April 26th 2013. It all came as a bit of a shock as I ended up having to be induced a week early but everything was absolutely fine. All of the staff from the maternity day assessment unit, antenatal and postnatal wards and the delivery suite were very supportive. I would also like to say thank you to all of the community midwives.
I had my first son in March 2011 and also received excellent care then. Maternity services are often in the news for negative reasons and working in the NHS myself I know people are often quick to complain but rarely express their gratitude. Therefore I’d like you to pass on my thanks to the unit for helping me to have two healthy boys.

Severn Unit – WRH
The treatment was without doubt, World Class.

Ophthalmology – Kidderminster

Somewhat tardy acknowledgement for the kind and exemplary care shown to my husband by Dr Ianopol at Kidderminster Eye Department when he needed emergency care for a detached retina. Dr Ianopol and her colleague on duty Wednesday 30th January had an extremely busy clinic but both doctors were extremely kind to my husband and myself in what was for us a very difficult and frightening situation. My husband needed to be referred on to Birmingham and West Midlands Eye Hospital and we were given all of the information and support that we needed by the Kidderminster team. Apologies for the delay in registering our appreciation but it is none the less heartfelt.

A&E and AMU – WRH

My partner was admitted to A&E from Malvern hospital on April 12th. Every single member of staff we met there was friendly, professional and caring. He was transferred to AMU for a few hours, where Dr Claire Hooper ensured that he could have a CT scan the next day before allowing him to return home, for which we were very grateful. We would especially like to mention the outstanding care shown by Dr. Alexandr Cherepanov, who ensured that we understood the issues before Dr Hooper was able to see Tony, explained the CT result the next day and ensured that the images were transmitted to our local hospital in Suffolk before we left Worcester. We received 1st class service and support from your hospital and we wish to say “Thank you”.

Ward 1 – Kidderminster

I imagine many people take to their computer (or pen and paper!) when they’ve had a bad experience, but not many do so when they’ve had a great one. I just want to thank the nurses and all other staff at Kidderminster who have treated me with immense dignity, respect and care through my various operations with you! At the age of 23, I was suddenly having to have several operations in quick succession – and as I’d never even set foot in a hospital since a baby, I was completely terrified! I was put completely at rest by the wonderful staff, who knew exactly when to sit and chat with me and exactly when to leave me to sleep. The nurses in particular were a joy, and the whole atmosphere felt calm but upbeat which helped me feel positive too. The facilities were also absolutely fantastic – immaculately clean, modern and comfortable. I am due another operation in the summer, and I can only hope I am lucky enough to have it at Kidderminster! Many thanks to everyone, the place and people are a credit to the Trust.

Ophthalmology – WRH

Excellent and caring staff. My husband has attended this department on several occasions. He had both eyes operated on for cataracts. He also attends regularly for his reinal disease. Very happy with the service. The nurses are really friendly, informative and helpfuul. Well done and thank you.

X-Ray, Trauma Clinic, MRI – WRH

I wanted to commend the WRH departments for the excellent expedient emergency service my 16 year old son received over the Easter weekend His knee collapsed in cricket nets on Easter Sunday morning. He was seen within 10 minutes of registering at A&E then X-rayed 10 minutes later and his results looked at by the trauma doctor on call We were out on crutches with a knee brace in less than 30 mins with an appointment for the trauma clinic next day We were seen at 10 am in the trauma clinic on Easter Monday by Mr Docker and had an emergency MRI scan which they slotted in to their planned schedule within 30 minutes if that appointment. We returned next day for the radiologists report where a knee dislocation was diagnosed and 10 minutes later his knee was immobilized in plaster with a return appointment in 3 weeks I could not expect a more efficient and smooth emergency trauma service response. On all occasions the staff were polite, helpful, sympathetic, reassuring and keen to provide an excellent service They were exemplary I work in the health service and I was proud of the service that we received over those 3 stressful days which was quite the opposite of all my expectations and assumptions about the kind of service I thought we would receive over a busy Easter bank holiday Excellent excellent excellent! Please commend all the staff in all of these departments It made me proud to be a member of the NHS!

A&E at the Alex

Husband rushed me to A&E about 4.30am this morning with breathing difficulties. I am asthmatic and have a very bad cold which had caused chest problems. I was assessed immeditately and within 10 min taken to cubicals. Thank you all on A&E excellent and efficient care provided. Please pass my thanks to staff on duty at time of my visit ,kindness and care much appreciated.

Minor Injuries Unit at Kidderminster

We visited the minor injuries unit on a Sunday morning after my son injured his toe.
We were seen very quickly and were impressed that he was able to have an x-ray immediately, followed by diagnosis of broken toe, bandaging and advice all within 3/4 hour.

Ward 10

I was in ward 10 three weeks ago, where I had a total hip replacement. I would like to compliment the whole team for their kind care during my stay. From my out patient appointment, pre operative assessment to admission, operation, and post operative care, I was treated with respect, consideration and kindness. The nursing staff were attentive,caring, and kind. The whole experience was one of efficient and total care. Well done, as a retired specialist nurse in palliative care, I feel I have a good compass with which to measure my time in your hospital.

And there are many more. So our thanks go to all those who have taken the time to write in. and to all those who have provided outstanding care to patients and relatives.

Positive and Negative: A Relative’s View

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I know this is a good news blog, but at times it is important to hear all of the story. (I don’t want to be accused of being one sided like my tirades against the media.) That is why I am including the entirety of a letter I received this morning.

“Dear Rev’d Southall,

I was out walking last Sunday and picked up the Parish news letter from Alfrick Church. I was very interested to read about your campaign to tell good news stories about Worcestershire’s three hospitals.

I’m afraid my family had a very negative story to tell 2 years ago when my father died but I wish to write with an antidote to that.

My mother has recently had several outpatient appointments at Worcester Royal Hospital when staff have been most kind, positive and considerate towards her. I wish to single out, and thank publicly Miss Blatz, a consultant in the gynaecology dept. Her manner towards my elderly mother was quite exceptional, very kind and open, explaining all aspects without being in any way patronizing. After greeting us both, she dealt with my mother only, and directly, without involving me in the the conversation, which I thought was correct.
I was very impressed and feel certain that she deals with all patients in the way.
Please mention Miss Blatz on your blog.
Your sincerely,
(Name and address supplied)”

I am so grateful for this letter and what it reminds us.

A number of things strike me:

Negative experiences of care stay with people forever.

Positive experiences are easily recognisable.

And finally, it is not Miss Blatz’s medical expertise which made the differenc e- this is taken for granted. It is the human touch which our letter writer commends.

Worth thinking about and acting upon!

Spread the Love! Where to from here?

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TIME FOR AN UPDATE

13,700 views
Inspiring Stories
Comments from Staff as I meet them

I am amazed. I thought a few hundred views might come as a result of my ramblings. I could not have imagined this

IT’S ALL GOOD – BUT WE CAN MAKE IT BETTER!

So now I REALLY NEED YOUR HELP and your comments. I would like to make the blog a dynamic and active community. With comments coming in and out. Stories and experiences being shared. It should be our blog really. So don’t be afraid to comment (by clicking comment!)

Tell me:

What works on the blog?
What does not work?
How would you do it?
What would you like to see?
How can it be improved?
If you don’t like the blog, let me know why not.

WHERE DO WE, TOGETHER, TAKE IT FROM HERE?

Many of you will have more experience of IT, Blogging, Social Media and the like. If I am missing something that will improve the blog then tell me.

My intuition says that the Chaplain’s Blog is making a small difference. Together we can build on it.