Another letter under the door; always a delight. This one was written in such a beautiful hand. It speaks of a patient’s experience in Worcester Hospital and their encounter with someone they considered to be outstanding. Read on!
Department of Cardiology.
To whom it may concern.
I had been dreading my appointment with your cardiac department having undergone extensive tests during my brief stay in hospital a few weeks ago which went well but was quite exhausting. Your staff were efficient and caring.
I anticipated another series of tests having read your brochure which accompanied my appointment letter, and was surprised and delighted to be seen by Sally Baker. She was so refreshing and direct and we got through the consultation in half an hour when I had expected two hours.
You are fortunate to have an outstanding member of staff. I have only praise for your hospital on the several occasions when I have had to come there.
[Name and address supplied]