OUTSTANDING!!!

I had the joy of being contacted by Pre-Op Assessment who had received a card from a patient praising one of their staff. It is outstanding.

Dear Sir/Madam,

In all my years of good, bad and very poor experiences at Worcester Royal, I just have to write to you as I received such excellent treatment yesterday Wednesday 5th June at my pre-op appointment.

I saw Jo at the pre-op clinic and I have to say that she was the most warm, kind, and caring person I have ever seen at Worcs Royal. I cannot praise her enough and her explanation of all the procedures was excellent.

If everybody could try to achieve Jo’s caring personality the world wold be a better place. She made my day as you can see.

I enclose a personal thank you card for Jo; if you would please pass it on to her.
Well done pre-op dept.

(Name supplied)

It made me think:

Here is a lady who has had lots of visits to WRH. She can spot good and bad patient care.

Elaine Harbison (Junior Sister) who brought the card to me had such obvious pleasure that one of the team has been thanked. This is the sign of a supportive and functioning team.

People don’t develop in a vacuum. The department and the staff within it provide and ethos and ambience that empowers caring and excellence from staff

Jo is outstanding- I wonder what patients say about you? And if it is not as glowing, then how might you make it so? Perhaps we should ask Jo!I think our thanks should be returned to this lady. Taking the time to write in is not easy. And to give such praise in the light of long experience of NHS treatment is powerful.

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