I know the Hospitals work 24/7 and weekdays and weekends mean little to some of us (I am on call this weekend) but it is still Friday. And the Hospital takes on a different complexion on Saturday and Sunday. So I thought I would end the week with posts to make us smile. Not funny, just good news of a job well done.
Patients are invited to feedback to the hospital on a form with a smiley face on it or a sad face. Here are three comments from Avon Unit. I don’t know the stories behind them; I don’t need to- only to celebrate that these patients were more than satisfied with thier experience.
🙂 This is a lovely ward (Avon 3). The staff are really nice and caring but professional! Thank you very much.
🙂 I am very pleased and impressed with all the staff that are looking after me. The work excellently as a team. They are very friendly and helpful even though they are overworked. I am considering writing to the Prime minister and letting him know about the fantastic work and team that work on Avon 3. Special thanks to Antonia (nurse) and Julie (HCA)
🙂 I was treated with every respect and all my needs, medical and personal, were met.
🙂 The level of care that has been extended to our mother has been faultless. All staff have been kind and respectful and have explained her medication clearly. We are grateful that a stressful time has been handled so well.
🙂 Very good! Everyone is so nice. Staff are wonderful.
Obviously, despite the media’s fixation with doom and gloom, staff are doing some things right! I wonder what tips would you give to your colleagues. Add your wisdom via a comment below on how you treat patients or how you would want to be treated.
I am sure that every ward has comments like these. Get your ward manager to send them to me and you could see the comments on your unit on the blog for all to see.
Thanks for your continued support. Over 8000 views now and it’s all down to you.
Oh and smile, not just because it’s Friday but because you do a great job 🙂
Posted in Worcester Acute Trust News
Tagged Avon 3, care, compassion, good news, Health, Health care, healthcare, hospital, make a difference, Medicine, nursing, Patient, patient experience