Daily Archives: May 10, 2013

FOCUS ON STAFF: Chief Exec and Matron talk about their jobs…

A Ward Sister reminded me the other day that “we are not robots” (thanks Donna- Avon 3). And she is right. We come to work with hopes and aspirations and pressures and a back story of family and friends and experience. Here the Chief Executive Penny Venables and Matron Alison Davis answer my questions frankly and openly. What would your answers be?

Penny Venables: Chief Executive
chief exec

What job do you do? Chief Executive (and occasional Health Care Assistant helper – see here:http://nww.worcsacute.nhs.uk/latest-news-2/clinical-news/penny-goes-back-to-the-floor-for-nurses-day/)

What led you into this job? I joined the NHS in 1983 straight from University as a Higher Clerical Officer working on a reception in a Health Centre. I have worked my way up since then.

Why is what you do important? I actually think what all our staff do in looking after patients is the most important work in the Trust. My role is to try and guide and develop an organisation that helps them do that .

What are some of your best memories so far? Winning our recent award as one of the top 40 hospitals, working alongside nursing staff on one of our wards recently to really see what we do and listening to one of our patients say ‘nothing is too much trouble for your staff’. Just a few of many great memories

How would you describe your colleagues? Hardworking, dedicated, supportive and completely focussed on improving and developing services for our patients

What do patients say about you and the Trust? They tell us about all the great care they get across the trust and very often pick out individual members of staff for praise. I increasingly get great letters and posts on the website saying thank you for the care received.They also tell us where we sometimes get things wrong and I would encourage those comments as well to help us say sorry and put things right as soon as we can.

What else would you like people to know? Just to say a big thank you to all our staff for the great work and care they give everyday, even when we are really, really busy as we have been over the last few months I know they go the extra mile.


What job do you do? Seconded matron for surgery, Outpatients, and pre operative service.I always wanted to be a nurse, had nurse uniform dressing up for presents from a very young age.

Why do you do what you do? I am passionate about looking after and helping people, want to make a difference to patients’ lives.

How did it all start? I trained in Liverpool, will always remember the day I qualified, told everyone I met on that day that I had qualified, even the bus driver, he thought I was mad! I qualified as a registered general and paediatric nurse. Worked with children to start with at Alder Hey Children’s Hospital in Knotty Ash. When I had my own family I found nursing children extremely challenging.

How is your job now? I am relatively new to the seconded Matrons role, I have fantastic colleagues, we work extremely well together as a team. I have support from other matrons and senior staff and from Beech staff.

Is your job rewarding? I have had some really positive feedback from patients as I go round the wards they are all mainly impressed with meeting a Matron, I probably spent too much time talking, but feel that I do put problems right on many occasions before they have a chance to escalate.

And what about the pressures? Like all nurses I have a moan and groan regarding the pressures we are all under, but I truly love my job and would certainly not be here if I did not feel as I do.
I am also passionate about looking after my staff, being part of the team and providing staff support when needed.

And what about you? Outside work I live at home with my lovely husband and daughter, I am training to ride a motor bike, enjoy reading and gardening and my treat of the week to have a Friday night curry and glass of wine.